Technicial Issues

K12 (curriculum provider) :

TECHNICAL SUPPORT ISSUES, K12

• • K12 Customer Care 866-512-2273

How to use Microsoft Office/Office 365:

• • https://www.help.k12.com/s/article/How-to-Download-Office-365-For-Personal-Devices-School-Email-for-Students

Clearing the computer's cache and cookies:

Having trouble logging in to the OLS? Try clearing your browser cache and cookies.

• OLS continually loads or redirects – “Redirecting…Please wait”

• OLS navigation between pages is slow

• OLS pages load but missing information

• Browser error messages

• Getting booted out of the OLS or LMS

• After a planned maintenance outage

• After an unexpected outage

Please read this website: https://www.help.k12.com/s/article/Internet-Browsers-Clear-Cache-and-Cookies