Getting Started
Helpful link: https://www.help.k12.com/s/article/Getting-Started-with-School
Set up your Learning Coach and Student Accounts: Check your email for information (email sent from K12) on how to set up your Learning Coach account. K12 sends an email with a Registration ID # . You will need this information to set up the Learning Coach account. For technical support and help with setting up your account please call K12 at 1-866-512-2273. https://www.help.k12.com/s/article/OLS-Account-Learning-Coach-Account-Set-Up
Students must have their own school account. The Learning Coach will first set up the Learning Coach account. The Learning Coach will then set up the student account. Please read this article to learn how to set up the student account: https://www.help.k12.com/s/article/Student-OLS-Account-Set-Up
Students must only use their student account to complete school tasks. Students must not have access to the Learning Coach account information. Learning Coaches should not have their password automatically saved onto a computer. For more information, please read the handbook.
After you have set up your account, please be sure to check that the time zone is listed correctly. Please view this website for more information: https://www.help.k12.com/s/article/How-to-Update-the-Time-Zone-in-the-Online-School-and-on-Your-Computer
Does my student need a computer and internet access on the first day of school?
Your student is expected to have access to a computer and internet access on their first day of school. Your student must have access to a computer and the internet to meet schooling requirements. To inquire about a school-issued computer, please contact the MNVA office ( info@hsd294.us ) .
Your student does need to have other access to a computer until the school-issued computer arrives at your home.
How do I know if my student has received their school materials?
Please view this website for more information on checking for school materials:
How do students interact with the teacher?
Students will use a program called Newrow for live sessions with teachers. Please see the area called Class Connect for more information.
Students will also use the online school to complete daily coursework. In elementary, the platform is called the OLS (Online Learning System). In middle and high school, the platform is called D2L (Desire to Learn).
Students will use their school email in communicating with their teacher(s). Each student will have their own school issued email account. The email only works for school purposes (students are not able to email others outside of the school). Students will need to check their email daily. [See the next question for more on the student issued email.]
How do I set up the school issued student email? Do I have access to Microsoft Office?
Please read information found here: https://www.help.k12.com/s/article/How-to-Download-Office-365-For-Personal-Devices-School-Email-for-Students
Additional video: https://www.help.k12.com/s/article/School-Email
Where can I find helpful videos or other information from K12?
Please check out the k12 customer support site: https://www.help.k12.com/s/