Resident Rights

The video emphasizes that Nursing Assistants (NAs) must keep these guidelines at the forefront of every interaction. Because dependency can lead to a loss of self-esteem or depression, NAs are encouraged to empathize with residents and accommodate their requests whenever possible.

• Respect and Freedom: The right to be treated with respect and to live free from discrimination, restraints, abuse, and neglect.

• Care and Decision-Making: The right to receive proper medical care and to make decisions regarding one's own care, involving family members or loved ones if desired.

• Personal Management: The right to manage one's own money, receive information about services and fees, and have privacy in living arrangements.

• Social and Community Life: The right to participate in activities, spend time with visitors, and create or participate in groups.

• Legal Protections: Protection against unfair transfers or discharges, and the ability to leave the facility (temporarily or permanently) when health status allows

While resident preferences are prioritized, the sources note that a request may only be denied due to safety or infection control concerns. For example, a resident may be denied a real candle due to fire risks but offered an electric candle as an alternative, or restricted from using a hair dryer if it poses a safety risk to a roommate.