Important Information

Smoke Alarms: The batteries in the smoke alarms inside each unit MUST BE TURNED AROUND the correct way. They are stored in the smoke alarm backwards to ensure full charge capacity is available from time of occupancy. Further details and instructions on the smoke detection can be found in the relevant section of this website; Smoke Detection & Access Control.

Washing Machines: Please ensure you fasten the hose tightly with a hose clamp secured tightly as otherwise your waste hose may come off and cause major damage to your unit and possibly others below. Each laundry has a tub with an under bench unit adjacent to the washing machine opening. Holes have been pre-drilled to the side of the unit to allow the waste and water supply hoses for your machine to feed into the under tub unit, and connect to the washing machine cocks and to the waste stub on the trap beneath the tub. It is important you connect your waste hose to the stub that has a temporary cap on it, as this has been drilled out to allow water into the drain.

Building & Letting Management

Building Manager and Maintenance :

Q Management Group

Phone: 1300 606 17

Fax: 07 3357 3842

Email: enquiries@qmgt.com.au

Body Corp Committee:

1. Chairman: Callan Walsh
2. Secretary: TBD
3. Treasurer: TBD

Remaining committee positions still to be filled. Contact the current building manager, if you are the title holder of your unit and would like further details on becoming a part of the committee.

Body Corporate:

Archers Body Corporate Managers

Phone: 07 3220 9425

Fax: 07 3220 9499

Email: Teagan.Gardner@abcm.com.au

Maintenance & Trade Contact Details

General Maintenance

General non-urgent maintenance requests can be made by completing the Maintenance Form; delivering via email to the Manager, or placing either in the box outside the Manager's office, or in the Body Corporate Mailbox.

In case of a need to contact trade specialists a selection of trade contact details are provided below. A full list of trade contractors used in the construction of this building can be found under the 'Contacts' section of this website. Please note that resident-caused damages will result in charges to the resident.

Plumbing:

Kippa-Ring Plumbing Service

Phone: (07) 3284 7986

Email: darren@krps.com.au

Electrical:

Laser Electrical Loganholme

Phone: 1300 798 616

Email: k.northey@laserelectrical.com.au

Air Conditioning:

Ridge Air Conditioning

Phone: (07) 3205 6044

Email: office@ridgeair.com.au

NOTE: Occupants may be individually liable for the cost of out of hours call out fees. The cost of such fees will vary dependent upon the service provider.

Where the builder is called to attend regarding a building defect or appliance warranty and it is found that the issue is not a building defect or not covered by a warranty, a call out fee of $195.00 will be charged to the occupant / owner / residing tenant. This fee may be over and above any other repair costs.

For non-critical emergency situations, generally the following approximate fees apply:

• Monday to Friday 5.30pm - 10.00pm & any time Saturday up to 10.00pm $150.00
• After 10.00pm and at any time Sundays $220.00

For trade-related/ other non-life threatening emergencies (e.g. plumbing; electrical, etc) which occur after hours, you will be provided with a relevant contact to obtain urgent assistance.

Building Access

Key Fobs/ Remotes

Each apartment has a 2 x electronic key fobs for access to the building and it's facilities. The building security utilises a key-less access system using a key fob for door and lift access ('badge') and the same key fob button to access the roller Door ('push button 1'). Replacement or spare building access key fobs can be arranged through the Building Manager Q Management (contact details above).

Note: Fobs are a special order for the building requirements, they may take up-to 2 weeks to get.

Services and Utilities

All occupants must fill out the Meter2Cash application for the supply of utilities. The Meter2Cash concept involves buying these utilities at bulk supply rate and passing on the savings to the customer by using better value tariff's opposed to individual meter. Meter2Cash are a billing distribution company that assist in the billing of these costs and setting up these utilities for the users benefit.

Electricity and Gas Hot Water

Electricity can be the source for all lighting and power for kitchen hot plate, oven and all other fitted appliances. Each apartment has an individual meter for electricity and the meter is read remotely so there is no need for access to the apartment. Please contact Meters2Cash to arrange your connections.

Gas can be the source for hot water, cooktops and BBQ bayonets. Gas is metered individually for each apartment. The gas meter is located inside the riser cupboards in the foyers on the specific level. The gas meter is also read remotely. Gas Hot Water connection must be arranged through Meters2Cash.

More information on Service and Utilities connection can be found on the 'Service Connections' page of this website

Tenants:

• Electricity, gas and gas hot water must be connected in the tenancy leaseholder’s name (where applicable) from the day the lease commences and must remain connected throughout the entire lease period.
• It is recommended that you keep this service in your name for seven (7) days after you move out, so that any work to be undertaken as a part of the move-out requirements (eg cleaning, carpet cleaning, etc) can be done without the cost of re-connection.

Note: In the event that the power has been disconnected before this work can be completed, then any reconnection fee / power bills will be deducted from tenants’ bond.

Internet (NBN) & Landline Phone Service

Please refer to the 'Building Elements' tab for further information in relation to phone & internet.

Tenants:

• It is a tenant’s responsibility to organise a landline telephone account and pay TV with relevant providers of these services.
• For ANY NEW connections, please advise the Manager well in advance, as the supplier may need access to the Main Switchboard Area.
• Alterations or additional equipment, such as phone jacks, may be installed only with approval from an owner / landlord and at a tenant’s expense. You will need to contact your Property Manager if you wish to make such a request.

Insurance

• The exterior of the building and Common Property areas are insured for owners through the Body Corporate.
• Contents insurance / public liability is not covered under the Body Corporate insurance policy for the interior of units and any exclusive use areas for owner residents nor for tenants.
• It is recommended that owners and tenants obtain the necessary insurance cover (e.g. contents / public liability) cover to protect personal property from damage or theft. If you are unsure, your insurance provider can clarify the type of cover required.

Carpark – Allocated Space & Visitors

• Residents may only use the allocated carpark space/s for their respective apartment
• Visitor carpark spaces are on the entry level to the basement
• Visitor carparks are not to be used by residents at any time
• In accordance with fire safety and health and safety legislation compliance requirements, NO items of any kind other than motor vehicles and bicycles are to be stored in a resident’s carpark area.
• It is the resident’s responsibility to ensure that all vehicles (including bicycles) parked or stored in the carpark only use the allocated space for their particular unit and they are SECURELY LOCKED AT ALL TIMES.
• Please respect the health and safety of others when moving vehicles in and out of the car park. The speed limit in the carpark and entry areas is 5km per hour.
• It is recommended that all residents monitor their vehicles for any oil or other substance leaks to ensure the concrete is kept clean and free of such safety hazards.
• Maintaining your unit’s designated carpark space in good condition is the resident’s responsibility (owner occupier / tenant).
• It is highly recommended that drip trays be used to avoid oil staining or potential slip hazards.
• Tenants vacating are responsible for ensuring their carpark space is clean, otherwise the cost of any cleaning may be deducted from their bond.

Refuse Room

• The refuse room is located on the ground floor, accessible via the foyer entrance where is it located just off the firestairs. It is directly accesible from the outdoor area beside the pool and communal areas.
• Please ensure all general waste (especially food or other perishables) is placed in the General Waste bins.
• It is in residents’ interests that all general waste rubbish is securely contained within packaging (e.g. plastic bin liners). This assists in minimising risk of vermin and containing of noctious odours from waste bins.
• All recyclable rubbish (paper, cardboard, glass, recyclable plastics only) are to be placed in the recycling 'yellow-lid' bin.
• Cardboard /other paper packaging MUST be flattened/ reduced in size before placing in the bin.
• Please ensure that rubbish is not leaking when taking it down to the Refuse Room and if by chance it has, please clean the area immediately.
• For the health and safety of residents ALL RUBBISH MUST BE PLACED IN THE RESPECTIVE BINS – NOT TO BE LEFT ON THE FLOOR OR GROUND.

Please Note: Plastic bags, polystyrene products (e.g. bubble wrap, polystyrene foam) are NOT recyclable products. Please do not put these items in the recycle bin.

Conduct & Noise Complaints

• All residents have the right to peaceful enjoyment of their surroundings. Living in a community requires consideration of others, especially where noise is concerned. Residents and their guests are expected to extend common courtesy to their neighbours.
• Most noise complaints result from boisterous behaviour or loud stereo systems. If you encounter noise problems, we suggest that you first talk to your neighbours about the problem.
• Please contact the local police if you are experiencing a serious problem out of normal business hours.
• Also notify the Manager IN WRITING, the following business day with the apartment number of the offending resident and the details surrounding the complaint.
• If you are creating a noise disturbance, please be advised that repeated noise complaints may result in warning and possible termination of a tenancy lease if the problem continues.

Pets

• In accordance with the By-laws, no pets are allowed to reside or visit the complex without prior written approval from the Body Corporate.
• If renting, this approval will applied for by your Real Estate agent and may be subject to specific terms.
• Any units with pets must ensure they do not impact on the quality of living for any other occupants of the building.
• Owners should not under any circumstance use the common or recreation areas around the building as their dogs toilet.
• Any pets that are not approved may lead to action by the Body Corp or Real Estate.

Storage Matters

• Storage of highly flammable items such as LPG gas bottles must be treated with great care.
• Gas bottles are not to be stored inside units.
• Please ensure they are always firmly turned off when not in use and stored in a well-ventilated area on balconies - in a position where they receive maximum shade / protection from heat (eg sun).
• Please note: As per current regulations, the maximum size gas bottle permitted for residential unit complexes is 9kg.

Storage Cages

• They can be arranged through the Building Manager depending on length of your parking spot.
• Any storage cages located in communal areas of the basement will be rented out on a first come, first served basis.
• It is strongly recommended that residents who rent a storage cage include this in their contents insurance.
• Neither the Building Manager nor the Body Corporate can be held responsible nor liable for any loss or damage to any items stored in this area.

Security of Building and Units

To maintain the building’s and your unit’s security, please observe the following:

When entering / exiting from any access door:

• Do not allow ANY other unknown persons to enter the building
• Ensure the door is firmly closed behind you

and:

• Guests / visitors should not be given your access items
• Nor be permitted to allow entry to others to any area of the building, including carparks.
• LOCK your unit entry door

It is expected that residents and all guests will RESPECT THE STANDARDS that most Estilo on Kittyhawk Apartments residents uphold which includes respect and consideration for the complex facilities and their neighbours.