Embedded Files
ποΈNeed Help?Β
ποΈNeed Help?Β
You can write an email to techhelp@graniteschools.org and it will automatically create a ticket!Β Just be sure to include your problem and location.
β© YouTube is blocked for students. Embedding allows students to view the content without direct access to the YouTube website.
π» How To Powerwash Chromebooks
π» How To Powerwash Chromebooks
If the Chromebook won't connect to wifi automatically or is connected to GSDGuest on a school-issued Chromebook (students should NOT be connecting to GSDGuest as a workaround)
If the Chromebook becomes "infected"
If the Chromebook won't power on and/or the charging light won't appear when plugged in
Newest Chromebooks (G9s only)
π How to Reset a Student Password
π How to Reset a Student Password
1) Go to https://helpdesk.graniteschools.org
2) Login with Active Directory username/password
3) Click 'User/Student Accounts' and search for student
4) Click the key icon to change the passwordΒ
5) Student types password twice.Β Uncheck the force change box.Β Click submit.
a)Β The password MUST contain 3 of the following 4 attributes:Β capital letter, lowercase letter, number, symbol
b)Β The password requires 7 or more characters
c)Β Student can NOT use parts of their student ID or name in the password, or old expired passwords
6) Completely remove student account from Chromebook and wait three minutes before logging in with new password
π How to Reporting WIFI Issues
π How to Reporting WIFI Issues
As we continue to experience wifi issues, Iβve been reporting them to the network team, however the lack of details makes it extremely difficult to determine if the issue is related to the global issue, or if itβs something else. When reporting a wifi issue we need the following information to ensure the issue is being diagnosed and reported correctly:
Β
How many students are experiencing the issue?
What time was the issue experienced?
What were the students accessing, or trying to access?
What network are they connecting to, ie GSDX or GSDGuest?
What is the chromebooks mac address?
Β
Collecting a mac address:
Click the wifi icon
Click the connection
Click the connection again
Scroll to the bottom of the window to find mac address.
π¨οΈ How to Add a Network Printer
π¨οΈ How to Add a Network Printer
Open up the Microsoft Edge browser
Click on the Windows start button
type in "Edge" then click to launch when it appears
Click on the 'GSD Links' folder in the bookmarks bar at the top, then 'Printers', and, finally, 'Printers for Secondary Schools'
Click the NAME of the printer you want to add
Networked printers are named according to the room they are in
The last section of characters is for the model of printer
Click the 'Connect' link in the left-hand menu of the printer and confirm
Click the 'All Printers' link in the left-hand menu to return to the list
π¨οΈ PRINTER GUIDELINES
π¨οΈ PRINTER GUIDELINES
π¨οΈ PRINTER GUIDELINES
π¨οΈ PRINTER GUIDELINES
To add a printer, go to Microsoft Edge.Β Click GSD Links, then Printers for Secondary Schools.Β Double click on the name of the printer you'd like to add.Β Under printer actions, click Connect.
HPLJ611 β Large black and white jobs that donβt require finishing (staples, collation)
SP905/CIR4745 β Large black and white jobs that do require finishing (staples, collation)
HPCLJM751 β Color jobs of a modest amount with no finishing
How to change student passwords.docxChanging Passwords - GSD Students (1).pdfPage updated
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