Tags are an important tool in Gorgias. This can be utilized to filter or classify tickets accordingly.

NB TAGGING

A. To classify the tickets according to order types:

STANDARD SIGN

CUSTOM SIGN

ACCESSORY

NO ORDER

B. To classify the tickets according to the issue types:

• Pre-Sales Inquiry

  • • PS - AVAILABILITY

    • PS - CHECKOUT ISSUE

    • PS - COLOR

    • PS - CUSTOM - MOCKUP SENT

    • PS - CUSTOM - QUOTE SENT

    • PS - CUSTOM SIGN INQUIRY

    • PS - DESIGN INQUIRY

    • PS - DISCOUNT

    • PS - IMPORT FEE

    • PS - INSTALLATION

    • PS - LEAD TIME

    • PS - LOCATION

    • PS - PAYMENT

    • PS - PRICE

    • PS - PRODUCT SPECIFIC

    • PS - SAFETY ISSUE

    • PS - SHIPPING

    • PS - SIZE

    • PS - TRADE DISCOUNT

    • PS - WARRANTY

• Abandoned Order

  • • AO - FOR MANUAL REFUND

    • AO - TO BE PRODUCED

• Collaboration

  • • COL - INQUIRY

• General Inquiry

  • • GI - DATA ERASURE REQUEST

• Need to Contact

  • • NTC - ADDRESS ISSUE

    • NTC - CHARGES ISSUE

    • NTC - COLOURED LED TUBES

    • NTC - CONFIRM SPECS

    • NTC - DELIVERY ISSUE

    • NTC - SIZE UPGRADE

• Order Inquiry

  • • OI - ACCOUNT

    • OI - ADDRESS UPDATE

    • OI - CANCELLATION

    • OI - CHARGES

    • OI - DISCOUNT

    • OI - INVOICE

    • OI - MOCKUP

    • OI - REFUND

    • OI - REVISION

    • OI - STATUS

• Product Concern

  • • PC - FAULTY ACCESSORY

    • PC - FAULTY SIGN

    • PC - LOST ACCESSORY

• Shipment & Delivery

  • • S&D - MISSING PRODUCT

    • S&D - STATUS

    • S&D - STUCK IN TRANSIT