REFUND

We process all refunds either through Shopify ( for orders placed online) or a manual refund for bank transfers.

Common reasons why we process a refund:

Order Cancellation
Product Concerns - Declined Replacement
Applying promo/discount codes retroactively
Compensation
Express Production & Shipping Fee (Delayed)
Incorrect Pricing
Downgrade & Upgrade Size

TYPES OF REFUND

Cancellation & Refund
Refund without Cancellation

REFUNDING THROUGH SHOPIFY

Refunding Through Shopify.mp4

TRACKING A REFUND

Once the refund is processed through Shopify, track this on this sheet.

https://airtable.com/appr38dR19REfOQnv/tblZLWJ3E9PQ0yKit?blocks=hide

REFUNDING A PAYMENT MADE VIA BANK TRANSFER

Payments made via bank transfer can't be refunded through Shopify. It has to be refunded by our Finance Team.

Currently, it's Eoin Fitzpatrick eoin.fitzpatrick@wayflyer.com who handles NB's Finance side. Communicate with him via slack if you need help with the manual refund.

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