Published January 15, 2026: This session reframes Kitchen Display Systems as a pacing and workflow tool—not just a replacement for paper tickets. Karen Barok walks through practical KDS configuration, ownership of firing and timing, and new Nexus E5–E6 enhancements that help kitchens reduce noise, improve coordination, and deliver calmer, more consistent service.

Published November 13, 2025: This session reviews recent Gate House and Visitor Tracking enhancements across Nexus E5–E7, focused on reducing entry delays while improving security and auditability. Karen Barok walks through streamlined visitor workflows, member self-service, ID scanning, and instant pass printing—helping clubs and communities move faster at the gate without compromising control.

Published November 4, 2025: This session completes the Retail Operations & Online Marketplace series by showing how to fully integrate Retail POS with the NS Connect Online Store for seamless member transactions. Karen Barok walks through payment setup, cart behavior, fulfillment workflows, and reconciliation best practices to ensure a consistent, reliable online and in-club retail experience.

Published September 25, 2025: This advanced session dives into practical POS configuration strategies that improve speed, accuracy, and accountability across food and beverage operations. Karen Barok shares best practices for menu design, modifiers, security controls, routing, mobile ordering, and performance reporting—helping clubs reduce clicks, minimize errors, and gain clearer operational insight.

Published September 9, 2025: This session explores Northstar’s infrastructure and security framework, focusing on high availability, dedicated hosting, and layered protections designed for club operations. Karen Barok and Jean Thielen walk through how resilient architecture, proactive monitoring, and industry certifications work together to keep systems secure, compliant, and continuously available.

Published August 12, 2025: This session takes a configuration-focused look at ClubNow’s Announcements, Push Notifications, and Feed tools, helping clubs communicate more effectively without overwhelming members. Karen Barok shares practical setup guidance and real-world strategies for targeting the right audience, pairing tools for impact, and driving timely, engaging member communication.

Published July 24, 2025: This session kicks off a two-part series on preparing inventory and POS structures to support e-commerce through Northstar’s Marketplace, NS Connect, and the ClubNow App. Karen Barok walks through foundational inventory setup, SKU and attribute strategy, and online menu configuration to help clubs deliver an accurate, intuitive, member-facing online retail experience.

Published July 8, 2025: This session explores how the NS Connect platform and ClubNow mobile app work together to strengthen communication, self-service, and member engagement. Karen walks through real-world configuration and use cases that help clubs deliver a more connected, personalized mobile experience without adding staff overhead.

Published May 22, 2025: This session explores recent Membership and POA enhancements designed to reduce manual effort while improving data accuracy and member self-service. Karen walks through practical configuration updates and upcoming capabilities that help clubs manage growing, changing member bases with greater clarity and control.

Published May 8, 2025: Karen leads a fast-paced, practical walkthrough focused on getting more speed, clarity, and confidence out of your POS—without changing how your teams work day to day.  This session connects frontline efficiency with cleaner reporting, making it a must-watch for operators looking to tighten execution and visibility across Food & Beverage and Retail.