2026 Schedule of Events !
Spa & Wellness
Webinars in this category focus on the specialized workflows required for spa and wellness operations. Topics include appointment scheduling, service and package configuration, retail integration, staff management, and reporting. Content is designed to help spa and wellness teams deliver seamless guest experiences while maintaining operational visibility and financial control.
To watch or re-watch a webinar, simply click the provided link—you’ll be prompted to enter your Northstar Support Portal login credentials. Once logged in, you’ll be directed straight to the selected recording.
If you do not yet have a Support Portal login, please contact our team at support@globalnorthstar.com, and we’ll assist you with setting up access.
Published January 29, 2026: This session explores how spa and wellness operations perform best when booking, provider scheduling, rules, billing, and online access work as one connected workflow. Karen Barok demonstrates how aligned spa processes reduce friction, support providers, and deliver a calmer, more consistent member experience.
Published January 22, 2026: This session reframes retail analytics as a disciplined monthly process rather than a dashboard-driven exercise. Karen Barok demonstrates how clubs can use existing inventory data, consistent review questions, and AI-assisted analysis to gain clearer insight into performance, inventory health, and smarter retail decisions.
Published November 4, 2025: This session completes the Retail Operations & Online Marketplace series by showing how to fully integrate Retail POS with the NS Connect Online Store for seamless member transactions. Karen Barok walks through payment setup, cart behavior, fulfillment workflows, and reconciliation best practices to ensure a consistent, reliable online and in-club retail experience.
Published July 24, 2025: This session kicks off a two-part series on preparing inventory and POS structures to support e-commerce through Northstar’s Marketplace, NS Connect, and the ClubNow App. Karen Barok walks through foundational inventory setup, SKU and attribute strategy, and online menu configuration to help clubs deliver an accurate, intuitive, member-facing online retail experience.