2026 Schedule of Events !
Member Services
This library supports the teams that interact most directly with members and residents on a daily basis. Webinars cover front desk operations, member records, access control, daily transactions, and service workflows. Sessions are designed to help teams deliver consistent, efficient, and professional service experiences.
To watch or re-watch a webinar, simply click the provided link—you’ll be prompted to enter your Northstar Support Portal login credentials. Once logged in, you’ll be directed straight to the selected recording.
If you do not yet have a Support Portal login, please contact our team at support@globalnorthstar.com, and we’ll assist you with setting up access.
Published January 29, 2026: This session explores how spa and wellness operations perform best when booking, provider scheduling, rules, billing, and online access work as one connected workflow. Karen Barok demonstrates how aligned spa processes reduce friction, support providers, and deliver a calmer, more consistent member experience.
Published November 13, 2025: This session reviews recent Gate House and Visitor Tracking enhancements across Nexus E5–E7, focused on reducing entry delays while improving security and auditability. Karen Barok walks through streamlined visitor workflows, member self-service, ID scanning, and instant pass printing—helping clubs and communities move faster at the gate without compromising control.
Published October 28, 2025: This session highlights new Nexus E5 and E6 tools that simplify tee sheet management, improve transparency, and reduce day-of-play administration. Led by Charles Fox, with moderation by Karen Barok, the webinar demonstrates practical enhancements for weather delays, lotteries, member communication, and recurring golf events—helping golf teams operate more efficiently and fairly.
Published August 12, 2025: This session takes a configuration-focused look at ClubNow’s Announcements, Push Notifications, and Feed tools, helping clubs communicate more effectively without overwhelming members. Karen Barok shares practical setup guidance and real-world strategies for targeting the right audience, pairing tools for impact, and driving timely, engaging member communication.
Published July 8, 2025: This session explores how the NS Connect platform and ClubNow mobile app work together to strengthen communication, self-service, and member engagement. Karen walks through real-world configuration and use cases that help clubs deliver a more connected, personalized mobile experience without adding staff overhead.
Published June 24, 2025: This session explores how recent dining and event reservation enhancements work together to reduce pressure on hosts, servers, and the kitchen. Karen demonstrates practical configuration options that help clubs improve table flow, guest experience, and service pacing without adding complexity for staff.
Published June 12, 2025: This session highlights practical ways to streamline court scheduling, lessons, and clinics while reducing manual coordination for racquet sports programs. Waqar demonstrates how thoughtful configuration and newer enhancements help clubs maximize court usage, improve communication, and support growing activities with less effort.
Published May 22, 2025: This session explores recent Membership and POA enhancements designed to reduce manual effort while improving data accuracy and member self-service. Karen walks through practical configuration updates and upcoming capabilities that help clubs manage growing, changing member bases with greater clarity and control.