Published January 29, 2026: This session explores how spa and wellness operations perform best when booking, provider scheduling, rules, billing, and online access work as one connected workflow. Karen Barok demonstrates how aligned spa processes reduce friction, support providers, and deliver a calmer, more consistent member experience.

Published January 22, 2026: This session reframes retail analytics as a disciplined monthly process rather than a dashboard-driven exercise. Karen Barok demonstrates how clubs can use existing inventory data, consistent review questions, and AI-assisted analysis to gain clearer insight into performance, inventory health, and smarter retail decisions.

Published January 8, 2026: This session breaks down food and beverage cost control as a closed-loop operational process—from inventory setup and receiving through recipes, sales, and depletion. Karen Barok focuses on practical system discipline and configuration choices that ensure food cost reporting reflects real usage, not guesswork or after-the-fact cleanup.

Published November 4, 2025: This session completes the Retail Operations & Online Marketplace series by showing how to fully integrate Retail POS with the NS Connect Online Store for seamless member transactions. Karen Barok walks through payment setup, cart behavior, fulfillment workflows, and reconciliation best practices to ensure a consistent, reliable online and in-club retail experience.

Published September 25, 2025: This advanced session dives into practical POS configuration strategies that improve speed, accuracy, and accountability across food and beverage operations. Karen Barok shares best practices for menu design, modifiers, security controls, routing, mobile ordering, and performance reporting—helping clubs reduce clicks, minimize errors, and gain clearer operational insight.

Published August 28, 2025: This session focuses on strengthening general ledger structure and financial controls to reduce rework, shorten month-end close cycles, and make audits routine rather than reactive. Karen Barok shares practical frameworks, system tools, and best practices that help clubs build disciplined, reliable financial processes with confidence.

Published September 4, 2025: This session explores how clubs can streamline lesson and coaching management—from pro availability and bookings to packages, clinics, and reporting. Karen Barok walks through best-practice configurations that empower professionals, improve member experience, and connect lessons directly to payroll, commissions, and analytics for smarter program management.

Published July 24, 2025: This session kicks off a two-part series on preparing inventory and POS structures to support e-commerce through Northstar’s Marketplace, NS Connect, and the ClubNow App. Karen Barok walks through foundational inventory setup, SKU and attribute strategy, and online menu configuration to help clubs deliver an accurate, intuitive, member-facing online retail experience.

Published May 22, 2025: This session explores recent Membership and POA enhancements designed to reduce manual effort while improving data accuracy and member self-service. Karen walks through practical configuration updates and upcoming capabilities that help clubs manage growing, changing member bases with greater clarity and control.

Published May 8, 2025: Karen leads a fast-paced, practical walkthrough focused on getting more speed, clarity, and confidence out of your POS—without changing how your teams work day to day.  This session connects frontline efficiency with cleaner reporting, making it a must-watch for operators looking to tighten execution and visibility across Food & Beverage and Retail.