Grievance Process

Step 1: Encourage Informal Resolution

• Ask the employee to discuss their concern with you as soon as possible after the issue has occurred.

• Try to resolve the issue informally through conversation - offer conflict resolution (if applicable).

• Provide a written response to the employee within 10 working days of the discussion.
  
  

Step 2: Receive a Formal Grievance (If Needed)

• If the issue isn’t resolved, the employee may submit a Formal Grievance Form to you within 10 working days of your written response to the informal resolution.

• Review the form for:

  • Clear description of the concern.

  • No added issues beyond what’s written.

• Document receipt of grievance form with an email and begin review.
  
  

Step 3: Investigate and Respond

• Review the concern and meet with the employee to discuss possible solutions.

• Interview other parties (if applicable).

• Ask for additional documentation (if applicable).

• Provide a written decision within 10 working days of receiving the formal grievance.

• Keep a copy of the grievance for your records.

• Return the original to the employee if they decide to appeal.
  
  

Step 4: Guide the Appeal Process (If Needed)

• If the employee appeals your decision:

  • Direct them to file the appeal with the next-level supervisor (i.e. Director, Chief, etc.).

  • The employee should provide a copy of your decision to the appeal.
    
    

Step 5: Understand the Chain of Command

Grievances move up in this order:

1. Immediate Supervisor or Principal

2. Appropriate Director or Chief

3. Assistant or Deputy Superintendent

4. Superintendent

5. Board of Education (if not a personnel action)
   
   

Step 6: Maintain Confidential Records

• Keep all grievance documents separate from the employee’s personnel file.

• Make sure the employee and supervisors involved have access to these documents.
  
  

Step 7: Remember Key Rules

• No retaliation is allowed against employees for filing grievances.

• Employees must complete informal steps first before filing formally.

• All responses and appeals must follow the 10 working day timeline.