Technology Repairs

Technology Repairs

1. Disputing intentional v. accidental damage

Suspected intentional damage is evaluated by a team of technicians including the Director of Technology

1. • • Financial restitution may be sought for negligent or intentional damage. 

     • Negligent damage may include loss or misuse of accessories (charger), spilling a drink on the device causing it to malfunction, or exposing it to extreme temperatures.  

     • Instances of intentional damage include: vandalism, tampering with the device to cause malfunction, attempts to repair the device that may cause malfunction, or any other intentional damage, which may correspond with an office referral 

   • ONE accidental damage repair will be covered per lease (iPad) or life (Chromebook) cycle of the device 

     • A Help Desk ticket must be entered to track damage.

     • Students who return damaged devices will be invoiced for the depreciated cost and/or lost/missing items if there is no record of a ticket; this includes students who leave the district due to graduation or relocation

     • Depreciation costs will be billed to students if the device is considered to be a “total loss” and is damaged beyond repair

     • Depreciation value will be determined by consulting with vendors who purchase used equipment and will be published on an annual basis.   

   • If a device is reported lost, stolen or missing, the following actions will be taken to recover the device:

     • The student should report the device missing to a staff member (assistant principal or principal) at their assigned school who will then notify the Technology Department.

     • Geo-location services on the device may be activated, and the device may be placed in lost mode or disabled to prevent others from using the device.

     • A police report for theft will nullify the cost of replacement for the school and/or student.

2. Communication to families regarding these changes will be published on the district website and Family Tech Resources page

   • Schools must share this information in their return to school packets and/or handbooks (print or online).

3. To verify what each child has received at the start of the year, an asset and peripheral inventory will be taken and maintained at each school.  

   • iPad, cover, charger, cable / Chromebook, HP charger 

     • Any notes regarding damage or missing items should be noted.

   • This form should reside at the school with the building teacher or in the main/grade level office and can be used as a comparative point of reference upon the completion of materials at the end of the school year.

   • If a student receives a non-functioning component, it should be reported immediately as a Help Desk ticket so that it can be replaced.  

4. The district does not offer optional insurance as iPads and Chromebooks are a means of delivering instruction to students.

Please see the EPSD Technology Page for more information.  Technology repair requests must be submitted through One to One Plus.