How can I get assistance with using e-PayDay Go® payroll software?

What is the best way to get help with using e-PayDay Go® Single Touch Payroll Software?

Our payroll support team members share the same passion for payroll as the developers of e-PayDay Go®. They are based in Australia and do not follow a scripted response when answering your questions. Their primary goal is to provide the answers you need while minimising stress. They are also skilled in guiding you to information provided by the many regulators that impact payroll in Australia.

To streamline the support process and allow our team to focus on providing better service, you can easily action your support requests by creating a ticket directly within e-PayDay Go®. We do not pay our team members to sit and wait for phone calls.

Most of your information will be prefilled in the Form. You only need to add the details of your request, and you can also provide screenshots if necessary. After submitting the support ticket, you will receive an email notification. If your request requires escalation, you can respond directly to the ticket. One of our support team members will call you back on the phone number you provided when submitting your ticket.

To obtain support, navigate to the Profile menu.
Select Request Support.

3. You can enter a detailed description of your query in the Request Support Form.

4. Select Submit.

5. When the support Request is successfully submitted, a message is shown.

6. Select Ok.

You will receive an email confirming your Support Request Ticket with the subject, e-PayDay have received your e-PayDay Go Support Request, #GO00000000.

How long will it take to receive a response to my support request?

We strive to answer your ticket and resolve your request within two (2) hours, ensuring prompt assistance, except during EOFY when the number of enquiries may affect our response times. Getting your question resolved and on your way is our priority!

Can you connect to my device and help me?

We can connect directly to your device, which is the primary way we assist you in resolving complex queries (or for training). Screen sharing is end-to-end encrypted, and we can only access your device after you provide authorisation for access by one of our trained support team members.

What do I do if I can't log in to submit my request?

Visit our Payroll Support Centre to manually lodge your request.

Please remember that e-PayDay Go® Payroll Support Specialists are not registered Taxation or BAS agents and cannot provide payroll advice. They will assist you in using the software to obtain your desired outcome based on the guidance you have received from a qualified third party.

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