How do I cancel my e-PayDay Go® Subscription?

How to cancel your e-PayDay Go® Subscription.

If your current Plan is,

e-PayDay Go®, please refer to the instructions below on this page.
FREEPAY, please refer to How do I cancel my e-PayDay Go FREEPAY Subscription.
Archive, please refer to How do I cancel my e-PayDay Go Archive Subscription.

If your Subscription plan payment cannot be processed on the due date, access to e-PayDay Go® is limited until your account is brought up to date by paying or cancelling. Subscription Information will be automatically displayed when you log in.

Time and Wages Record Keeping Obligations

Employers have to keep time and wages records for 7 years.

Stay compliant with the Fair Work Act 2009 record-keeping obligations with an Archive plan when you're not using your regular plan.

Select Administration from the side navigation menu then Subscription.

Select Cancel.

If the Cannot Cancel Subscription Error Message is displayed, and the balances

have been migrated to your new Payroll solution, refer to How do I lodge a Zero STP YTD Balances Update?
have not been migrated to your new Payroll solution, refer to How do I process my Single Touch Payroll End of Financial Year?

When the Cancel Subscription (Paid Plan) Warning Message is displayed, select Yes to cancel your Subscription.

If you wish to retain access to your data, select Choose Archive Plan when the Subscribe to Archive Plan Warning Message is displayed. Otherwise, select Cancel my Subscription.

If Choose Archive Plan is selected,

Select Continue to proceed with changing to the Archive plan. Otherwise, select Back.

If Continue is selected, the Payment Successful page will be displayed once your payment has been successfully processed.

Select Go to Subscription to navigate back to the Subscription Information Page.

Select Ok to confirm the changes have been enacted.

If Cancel my Subscription is selected,

If you wish to continue cancelling your Subscription Plan, select Delete my Data on DD Month YY. Otherwise, select Cancel.

If Delete my Data on DD Month YY is selected, the Subscription Information Page will be updated.

🎯 Once your Subscription plan is cancelled and has expired, Subscription information is the only accessible section until you have completed payment for your account.

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