FAQs

FAQ's

If someone did the new student registration but should have done the returning student registration (because they had a snapcode), can we switch them from one to the other?

No. You will need to discard the new student registration {select the student, under tasks select discard} and have them use the snapcode to complete the returning student registration.

If you accidentally approve someone, can you take it back?

Yes. When you are in the approved view you can select the student you want to unapprove (by checking beside the student name) and selecting the Reset to Pending Approval task.

Why am I getting an error when I try to email a Snapcode that says "already been notified by email"?

It's because you didn't uncheck the box at the top of the email page that says: Exclude records for which this email has previously been sent.

Why do families need to create an Powerschool (formerly InfoSnap) account?

Most Powerschool solutions are multiple-page forms that require families to create an account, though there are certain cases with single page forms where no account is needed. Having an account allows families to save their progress and return to complete a form at a later date, or access the confirmation page of a submitted form. Having families store their child's and family's information within a passworded account ensures the security of that information.

Why do families need an email address to create their account?

Email will be the medium for all major communications between Powerschool and the family. These communications include the new account creation email and the submission confirmation email, among others.

What are the ways a family can obtain a new password?

• Retrieving a password can be done either online or by contacting the Powerschool Support Team directly.
• To retrieve a password online, the family can select the 'Forgot password?' link on the Account Sign In screen. From there they must enter the account's associated Email Address. They will then be able to either recover a temporary password sent to their account's email address, or they can choose to answer their security questions online and immediately enter a new password.
• The Powerschool Support Team will be able to send a temporary password to the account's email address, or, after answering the security questions, will be able to change the password on the account. For security and privacy reasons the Powerschool Support Team does not have access to current passwords.

For forms requiring a snapcode, what if a family did not receive a notification email?

• The email may not have reached the family due to an incorrect email address.
• The family's email address on file for this child within the Roster Workspace should be updated. For instructions on how to edit a record, look at the topic Editing & Managing Data > To Edit on the Roster Workspace help page.
• The email in question should then be resent. For instructions on how to send an email, look at the topic Performing TASKS > To Send Email on the Roster Workspace help page.
• If the email address on file is correct, the email may not have reached the family due to a firewall or spam filter.
• If the email in question is a notification email, call the family directly.
• Either provide the snapcode over the phone or instruct the family to come into the school office to pick up their child's snapcode.

Support Responsibilities

PowerSchool Registration

PowerSchool provides comprehensive support to assist families in accessing and completing online forms. The PowerSchool Support Team can be contacted at 866-752-6850, or by visiting PowerSchool Enrollment for further assistance.

Families can utilize PowerSchool support if they are having difficulty accessing a form, are unable to log in to their account, have forgotten their password, are having technical issues with a form, or if a form has been linked to the wrong user account.

School Site

There are certain situations where it is appropriate for school administrators to provide families with the assistance they require. These situations include:

• Interpretations of questions (How should I fill this out?)
• Changing submitted information
• User never received or misplaced snapcode
• User's record is 'On Hold'
• Incorrect information within "read-only" fields

Registration

Parents can contact College Station ISD at registration@csisd.org to ask any general questions about the form or the online registration process.