Workers are responsible for reporting all work-related injuries, illnesses, incidents where a person was actually injured, could have been injured, or Citipointe equipment, property or vehicles were damaged. Citipointe Church has an active reporting, recording, investigation and corrective action process.  The terms of incidents and injuries in this context includes all “near miss” or “near hit” events, work-related illnesses and injury, and events that harmed or might have harmed any worker during the course of their work. Below is access to the online Accident, Incident and Injury Report. All Locations use this report submission of a report goes directly to the Compliance Officer for handling.

If you are from the Red Frogs organisation, you can bookmark your form here.

It’s important that if you are the one filling in the incident report that you take care to give us full and complete information. The goal should never be ‘tick and flick’ the form. It’s information that we keep for investigation and sometimes legal purposes so it’s vital we get it right. It’s not the main reason, but incident reports that have wrong names, wrong dates, incomplete names or information simply slow down the process.

If you have to submit an Accident report, we thank you for taking the time to fill it in 100% to the best of your ability. Sometimes, trying to fill it in on your phone may not be the best way to go.

If you are injured, see a doctor as soon as possible and let your manager know.

If you are injured as a staff member and another organisation completes another organisation's incident report about you, you are still required to fill in a Citipointe Incident Report. 

Some important information about the Incident Report

1. Incident Reports should be submitted within 48 hours of the incident or accident happening. We understand that sometimes you might not hear about the incident for days. When you do though, please submit it as soon as possible. A couple of weeks later can be problematic on our end. I suggest bookmarking the Form on your phone and computer. If this happens regularly, maybe chat with your team about reporting more quickly?

2. If the Incident is of a serious nature (ie. serious injury, hospital visit, ambulance called, or possible insurance claim), make sure your Location pastor is aware. 

3. If you ask a volunteer to submit an Incident Report we will come back to you as the Location Administrator, Manager or Head of Department for follow up. We often find Volunteers are not as careful at filling in the form and more times than not we have to go back to you to find out correct information; we respect their time and don’t want to give them extra work to do. If you find your volunteers are not filling in the form correctly, maybe retraining them would help?

4. If you do get volunteers to fill in your forms, thank you for taking the time to show them again to take care in filling in the form. Please ensure the correct ‘type of incident’ is ticked at the top of the form (NON Medical or Medical). This checkbox determines the question fields required in the form. 

5. When you haven’t got all the information, do your best. I suggest opening up notes or similar on your phone at the time of the incident and ask the IP questions. Name, DOB, contact number, church affiliation etc… Unless, you know you can look it up on Elvanto. If they’re a member of the public, they will understand that you are following due diligence. 

6. Today’s date is not their DOB. I realise it may be awkward to ask for this bit of information, especially if they are older. This is mandatory if the IP is taken to hospital or has a serious accident or insurance is involved. We appreciate you doing everything you can to get the DOB and then filling in the form

7. The final field has been updated to ask “Anything else you’d like to tell us about the incident?”. You can use that field to tell us you’re on the hunt for a piece of information if you simply cannot get a DOB. 

SERIOUS INCIDENT (ALL AGES)

How do you determine if an incident was ‘serious’ or not and must be reported? A serious incident may or may not include injury. Here are some examples of serious incidents:

• Broken bone, twisted ankle, dislocated shoulder, serious gash or graze, head wound, back injury.

• An ambulance was called or a doctor/first aid person was sought

• Altercation where the police were called

• A car accident whilst travelling for work purposes

• Property damage involving a person, injured or not

• Property damage / Hazard / Break in

REPORT :

An Incident Report IS required for ALL serious incidents.

COURSE OF ACTION:

• Make the area safe / seek First Aid / call Upline

• Send in Incident Report

• Monitor the injured person over the coming days if appropriate

• Report back to Upline / Compliance

• Implement any changes to the workplace that are required to safeguard the accident happening again.

ADULTS

Less serious incidents are those that caused a minor injury. Examples of these include:

• A scratch, scrape or graze occurred requiring a bandaid or similar

• An ice pack was requested for a bump or muscle strain.

REPORT:

An Incident Report IS NOT required for ADULTS who have had a less serious accident.

COURSE OF ACTION:

Offer first aid treatment and fix any hazards that caused the minor accident.

UNDER 18YRS

Children suffer bumps and scratches all the time. They need attention and assessment. Examples of these include:

• Scratches, scrapes, grazes requiring a bandaid

• Bumps on heads and other parts of the body requiring ice packs

• Knocks, collisions, punches, slaps, pinches that cause bruising.

REPORT:

An Incident Report IS NOT required for UNDER 18YRS who have had a less serious accident.

COURSE OF ACTION:

Offer first aid treatment and fix any hazards that caused the minor accident. Ensure parents are advised.

Near misses and Minor Injuries

A near miss is when something goes wrong but no one is hurt and nothing is damaged. If you can safely remove or fix the problem that might potentially cause harm, you should. If you cannot, you must report it as soon as possible so the hazard can be removed before it causes injury or damage.  A record of the near miss must be made, in accordance with the Workplace Health and Safety Act 1995, and it will be kept on file.

A minor injury is when Someone requires first aid but the injury or illness is not serious. There may be some time lost from work for rest, recovery and treatment.