Creating a Ticket

The Ticket Process

If you are having an issue with your computer, classroom devices, desk phone, or any digital curriculum, you will need to submit a ticket using our Helpdesk.

The Help Desk helps our tech team in many ways.

• Your inquiry stays on our ticket list as opposed to getting lost in email.

• It allows many people to see an issue and possibly help a situation even though the ticket isn't directed at them.

• It helps the tech team quickly escalate an issue to the appropriate person.

• It's easy to do and helps our Technology Team streamline the issues that come in.  

App Request for Your Devices

If there is an app or educational website that you would like to request for yourself, your class, or your department, you will need to follow the application process. These requests take time to vet and communicate with involved departments and school leaders, so expect a processing time of a couple of weeks.

You can submit your app/website request using the 'App/Digital Resource Request' button in the ticket system.

YouTube Request for Your Devices

If a YouTube video has questionable titles or noted content, it may be automatically blocked by our ESD. 

In most cases, we can unblock the video for you. Please do not leave these requests until the last minute.

You can request that your video be unblocked by using the 'YouTube Unblock Request' button in the ticket system.

P.L.E.A.S.E