Creating a Ticket

The Ticket Process

If you are having an issue with your computer, classroom devices, desk phone, or any digital curriculum, you will need to submit a ticket using our Helpdesk.

The Help Desk helps our tech team in many ways.

• Your inquiry stays on our ticket list as opposed to getting lost in email.

• It allows many people to see an issue and possibly help a situation even though the ticket isn't directed at them.

• It helps the tech team quickly escalate an issue to the appropriate person.

• It's easy to do and helps our Technology Team streamline the issues that come in.  

*If you need to request an app for your iOS devices, use the "Other Requests" button inside the ticket system.

*If you need to request a YouTube video, use the "Other Requests" button inside the ticket system.

P.L.E.A.S.E