Unit 12

Conflict

UNIT LEARNING OUTCOMES

  • Define interpersonal conflict.
  • Recall the components of interpersonal conflict and identify them.
  • Distinguish different characteristics of conflict.
  • Recall the elements of a communication climate.
  • Identify common sources of conflict.
  • Identify the various variables in conflict
  • Distinguish between sex and gender.
  • Apply Face Negotiation Theory in conflict situations.
  • Identify and distinguish the five different conflict styles.
  • Apply the steps of collaborative conflict.
  • Recognize relationship violence.

TABLE of CONTENTS

Module 1: What is Conflict?

  • Interaction
  • Interdependent Parties
  • Perceived Incompatibility
  • Scarce Resources or Rewards

Module 2: Conflict in Interpersonal Relationships

  • Conflict is Inevitable and Natural
  • Conflict is Destructive or Constructive
  • Conflict is Direct or Indirect
  • The Communication Climate
  • Power and Conflict
  • Sources of Conflict

Module 3: Variables in Conflict

  • Culture and Conflict
  • How does Sex and Gender Impact Conflict?
  • Verbal Aggression and Conflict
  • Expectancy Violations Theory and Conflict
  • Technology and Conflict

Module 4: Conflict Management Strategies

  • Approaches to Conflict
  • Application of a Collaborative Approach
  • The Darkside of Communication: Relationship Violence

contributors

Rita Gomez & Angela Niedermyer