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UNIT LEARNING OUTCOMES
UNIT LEARNING OUTCOMES
- Define interpersonal conflict.
- Recall the components of interpersonal conflict and identify them.
- Distinguish different characteristics of conflict.
- Recall the elements of a communication climate.
- Identify common sources of conflict.
- Identify the various variables in conflict
- Distinguish between sex and gender.
- Apply Face Negotiation Theory in conflict situations.
- Identify and distinguish the five different conflict styles.
- Apply the steps of collaborative conflict.
- Recognize relationship violence.
TABLE of CONTENTS
TABLE of CONTENTS
- Interaction
- Interdependent Parties
- Perceived Incompatibility
- Scarce Resources or Rewards
Module 2: Conflict in Interpersonal Relationships
- Conflict is Inevitable and Natural
- Conflict is Destructive or Constructive
- Conflict is Direct or Indirect
- The Communication Climate
- Power and Conflict
- Sources of Conflict
Module 3: Variables in Conflict
- Culture and Conflict
- How does Sex and Gender Impact Conflict?
- Verbal Aggression and Conflict
- Expectancy Violations Theory and Conflict
- Technology and Conflict
Module 4: Conflict Management Strategies
- Approaches to Conflict
- Application of a Collaborative Approach
- The Darkside of Communication: Relationship Violence
contributors
contributors
Rita Gomez & Angela Niedermyer
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