Frequently Asked Questions
Frequently Asked Questions
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How to sign in?
How to sign in?
Select the option forgot password
Follow the onscreen instructions to reset your password
Please use your email you used to registerat AISJ
What is the ordering cut off times?
What is the ordering cut off times?
All orders should be placed by at least 8:30 a.m. the day of the order.
Items can be ordered in advance.
Will walk-ins be allowed?
Will walk-ins be allowed?
Teaching staff and students may enter the cafeteria at any time.
What happens if I preorder and I don’t collect my order or I have to go home because I am ill?
What happens if I preorder and I don’t collect my order or I have to go home because I am ill?
Parents can email the canteen office and cancel the order or ask the cafeteria and they will pre-pack the lunch ordered as a takeaway.
Johannesburg Campus:
AISJ-Cafeteria@aisj-jhb.com
Pretoria Campus:
kauai@aisj-jhb.com
Do I have to order for each day of the week?
Do I have to order for each day of the week?
No, you can select which days you want to order.
Will the food be plated?
Will the food be plated?
No, all hot lunches will be pre-packed and served as takeaways.
What will the process be for Grab ‘n Go (Retail)?
What will the process be for Grab ‘n Go (Retail)?
Pre-ordering a day in advance via Lunch Hub orders will cut off at 8:30 am daily for the same day
Who can I contact if I have an issue with regards to catering?
Who can I contact if I have an issue with regards to catering?
Johannesburg Campus:
AISJ-Cafeteria@aisj-jhb.com
Pretoria Campus:
kauai@aisj-jhb.com
Why has the school and service provider opted for the pre-ordering option?
Why has the school and service provider opted for the pre-ordering option?
The main reason we have opted for the pre-ordering options is to avoid crowding and to allow the clients to order the correct meal in advance to minimize queues.
Will the new provider be cashless?
Will the new provider be cashless?
Yes, money should be loaded onto Lunch Hub. Credit cards are also accepted
If we are to leave AISJ, how is my money reimbursed?
If we are to leave AISJ, how is my money reimbursed?
To be reimbursed for the money in the cafeteria account, please send an email to accounts@aisj-jhb.com, and the Business Office will be in touch to get banking details for the reimbursement.
Can you order Hot Drinks?
Can you order Hot Drinks?
Yes, there will be. Hot Drinks can only be purchased by staff and High School Students.
However Hot drinks can't be pre-orderd. It's only available for walk in's.
Are my credit card details secure?
Are my credit card details secure?
Security is of utmost importance to us, and that is why we are using a fully licensed company called “PayGate” (www.paygate.co.za) to manage the payments on our behalf. This means that AISJ will not have access to credit card details at any point
Are my credit card details secure?
Are my credit card details secure?
Security is of utmost importance to us, and that is why we are using a fully licensed company called “PayGate” (www.paygate.co.za) to manage the payments on our behalf. This means that AISJ will not have access to credit card details at any point
Will I receive email alerts that will let me know when funds are running low on my child's Lunch Hub account?
Will I receive email alerts that will let me know when funds are running low on my child's Lunch Hub account?
Parents need to set these amounts themselves to be notified when funds are running low.
Once logged in to Lunch Hub
Select Accounts at the top of the screen
Set a low limit
Once the balance gets to this amount, parents will get an email.
What happens if my child has no funds in their Lunch Hub account? Will they still be able to get lunch?
What happens if my child has no funds in their Lunch Hub account? Will they still be able to get lunch?
As parents will receive notifications once the account reaches designated balance amounts, it is your responsibility to ensure that there are enough funds on your child’s cafeteria account. In the event an ES child has insufficient funds on their Lunch Hub account – parents will need to contact the divisional office to make arrangements to purchase food for that specific day.
What do I do if my child loses their ID card?
What do I do if my child loses their ID card?
Notify the Business Office (accounts@aisj-jhb.com) immediately, and the card will be blocked, which will ensure the ID card will not be used to purchase food on the cafeteria account.
A replacement fee of R 50.00 will be charged, which is to be paid to the Business Office.
As soon as the replacement fee is paid, a new ID card will be printed and issued, and funds in the child's cafeteria account will be linked to the new ID card.
The new card will be delivered to the relevant divisional office for distribution to the child
Am I able to pull a statement of what the deposited money was spent on?
Am I able to pull a statement of what the deposited money was spent on?
Yes, once you are logged into Lunch Hub under accounts, next to your child’s name, there will be an option “View Transactions”. From this screen, you will be able to see a historical view of what your child has purchased.
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