PAYMENTS

The Karri app is a specialized mobile payment and financial management platform designed primarily to facilitate safe, quick, and convenient cashless payments between parents and schools.

How to Login:

• Browse to https://powerschool.aisj-jhb.com/

• Use the username and password you set up during enrollment.

• If not sure, click on "Forgot Username or Password"

EASY STEPS: HOW TO DOWNLOAD THE KARRI APP

Key Features of the Karri App for Parents

Cashless Payments: You can easily pay for almost any school-related collection, such as civvies days, sports tours, stationery, uniforms, and fundraisers directly through the app using a stored bank card or the Karri Wallet.

Centralized Collections: All upcoming payment requests and events for your linked children are listed in one place on the main Collections page.

Automatic Reminders: The app sends friendly notifications via the app, SMS, or email to remind you of approaching payment deadlines, helping you avoid your child missing an event.

Karri Wallet: A secure, in-app wallet you can top up to use as a budgeting tool, allowing you to save incrementally for larger upcoming payments.

Multi-parent control: Both parents can manage the same account.

Transaction History: Provides a clear, digital record of all your school-related payments for easy tracking and record-keeping.

Karri Frequently Asked Questions

Who do I contact if I have a problem with a payment?

For support, you should contact the Karri Customer Support team directly via the details provided on their website or within the app's help section.

How to sign up?

Download the Karri app from your phone's app store/Scan the QR code
Click Sign Up: Use the email address you provided to your child's school/organization, as this is usually how they link your profile.
Create an account using the email address you provided to the school
Make quick and secure payments to your child's school instantly

How do I add funds to my Karri wallet?

Tap the Profile tab at the bottom of your screen.
Select "Payment Methods".
Select the Karri Wallet option then tap the "Top up your wallet" window that pops up
Tap your preferred payment method (bank card, Ozow or Stitch)
Choose a pre-selected amount to top up with or enter your own amount. To confirm, press the "top up" button.
That's it! Once your payment has been processed, it will reflect in your Karri Wallet.

Is my personal information safe with Karri?

Yes, Karri prioritises your privacy and uses advanced security measures to protect your personal information. For more information, see their Data Privacy & Protection Policy

How do I buy daily Bus Tickets?

Johannesburg email jhb-transport@aisj-jhb.com or

Pretoria email pretoria-transport@aisj-jhb.com

What is the Karri App for parents?

It's a mobile payment application that allows you to make quick, cashless payments to your child's school for various collections like civvies days, school trips, textbooks, or fundraisers.

Where can I see the school's payment requests?

All payment requests (or 'collections') sent by the school will appear in one place on your Karri app's main screen or Events Calendar. You will also receive notifications and reminders

Will I get a reminder if I forget to pay?

Yes, Karri sends friendly automatic reminders via the app, SMS, and/or email so you or your child never miss an event or deadline.

How do I know my payment was successful?

You will receive an instant confirmation within the app, and the payment will be reflected in your Karri transaction history.

Can both parents use the app for the same child?

Yes, the Karri app often supports Multi-Parent Control, allowing both parents or guardians to connect to the child's profile and manage payments.

Who do I contact if I have a problem with the payment?

You can contact Karri Customer Support on +27 (0) 21 300 1867 or email support@karri.co.za. The team is available from 8:00 AM to 5:00 PM SAST during weekdays.

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