General

Human Remains (which are not cremated) may be accepted for carriage on all AAX flights as cargo, providing that all packaging and documentation requirements are met. AAX does not accept any human remains that are consolidated with any cargo other than other human remains. The deceased body must be devoid of any infectious diseases. Human Remains shall only be managed and handled by a known consignor or regulated agent.

Booking arrangements

To reduce the risk of offloading, customers and shippers are to contact Teleport Planners and Teleport Helpdesk on the HUM movements in advance, to confirm the total weight and dimensions of the casket or coffin planned for carriage. The Teleport Planners and Helpdesk will cross-check dimensions with the aircraft requirements.

Note for agents:  Please send a pre-alert to maa_cargoops@airasia.com before submitting HUM cargo (or after creating a booking in SmartKargo).

Packing requirements

Packaging should be appropriate to ensure contents are well-contained and protected. Human remains must be contained in a solid coffin made of lead or zinc or a flexible container that is hermetically sealed within. A wooden or metal coffin must be packed with inner containment. The wooden or metal coffin may be wrapped in canvas or tarpaulin to conceal the contents of the casket and protect it from harm. Packaging should be appropriate to ensure contents are well-contained and protected.

Documentations

The shipper must provide the following documents:

1. Full information on permits

2. Death Certificate from the appropriate authorities

3. Embalming certificate issued by an authority confirming that the HUM has been embalmed and packed in accordance with the relevant local regulations and IATA guidelines

4. A mortuary pass

5. Police clearance certificate for transportation

6. Any other documents that may be required

7. AAX Human Remains Acceptance Checklist must be filled upon acceptance 

Dimension and Weight

Human Remain will be secured in Unit Load Device (ULD) upon shipment and HUM will not be stacked with any shipment during transportation. There is No limitation of HUM can be carried per flight on AAX.