1.  All claims must be submitted via SmartKargo as it is the official claim submission system.

2.  Please note claim submission timelines based on MC99:

A) Missing cargo - within 30 calendar days from the actual flight arrival date.

B) Damage cargo - within 14 calendar days from the actual flight arrival date.

C) Miscellaneous - within 14 calendar days from the actual flight arrival date.

3. Please submit these documents to make a claim: 

A) Air waybill

B) Damage/Irregularity Report from CTO

C) Survey Report upon acceptance from CTO (Not Required for Missing Shipment)

D) Delivery Order OR Proof of delivery

E) Packing List

F) Invoice/receipt (supporting claim amount)

G) Photo(s) of damaged cargo and inner content damage at CTO (For Damaged Cargo)

** Customer Care reserves the right to reject any claim with missing or incomplete documents **

IMPORTANT NOTE : All claims and/or out-of-pocket expenses below USD150.00 or equivalent (value of which will be calculated for each air waybill) shall be absorbed by the Second Party and will not be reimbursable by TELEPORT.

4. Only dedicated client representatives are allowed to perform the claim process using access granted for SmartKargo.