Please note that this site is now out of date and has been replaced by Google Workspace: a Practical Guide. If you came here from a link, please update the link accordingly. If you have any questions, please email itsupport@york.ac.uk FAO the DISC team.
Google Mail is not difficult to use, but because it is designed using a 'cloud' model users need to employs a different approach compared with other clients such as Microsoft Outlook. The Key to using Google Mail effectively is understanding the model on which it is based.
For a quick guide round the Inbox, see this point and click guide (uses Flash):
Google docs containing lots of ideas aimed at 'professional' users. 'Home' page:
For a general overview of how to use Chat, see also this document from Google support:
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Read this Google Document that includes an overview of using Google Mail
View this presentation on Google mail
Visit the Google Email support pages