Getting Started

Besides wish assists, there are occasionally also “out of territory wishes” within the international organization. An “out of territory wish” is a wish that is granted by an affiliate or chapter for a wish child who is from a different territory. Often, children travel to another territory for medical treatment. While a child is in a different territory, they can choose to apply to the local Make-A-Wish affiliate or chapter. This document outlines the process that has been developed for out of territory wishes.

Wish assists can require quite a lot of work from the assisting affiliate. Therefore, a fee structure has been developed to pay for the services provided. Within this fee structure, certain category levels are specified.

Make-A-Wish International affiliates are divided into three categories, as it relates to wish assists, to determine the level of wish assist services that can be provided, based on the resources of the affiliate. The fee structure and levels are all specified and explained in this document.

In the same document you can find the "Wish Assist Minimum Standards" section to guide in the wish assist process.

All communication for wish assists happens on the Wish Portal, where all wishes that take place outside of your local territory are entered. When you are ready to get started on a wish assist, use this step-by-step manual to find all the information on how the system works and how wishes should be entered. In this manual, you will also find helpful information on how to run a report that, for example, tells you something about the number of wish assists you have completed in a year.

In addition to the Wish Portal Manual we have also included the “User Setup and Removal Form,” for when you need to change or request additional users for the Salesforce Wish Portal.

The Technology and Innovation team at Make-A-Wish International has developed a new CRM system where all data for your organization’s wishes can be stored. This CRM system, called “The Wish Cloud,” was first rolled out to several affiliates in 2016, and will continue to roll out to the rest of the affiliates in the coming years. This manual will be a helpful guide when getting started on the Wish Cloud.

Please visit the youtube playlist where you can find all the easy tutorial on the Fundraising Cloud HERE