Speed Queen

Any deliveries by AOL will need to be delayed a MINIMUM 4 days to allow time for warehouse to book in.

Example: order placed on Monday for AOL to deliver means Friday delivery with us.

About.

The Speed Queen legacy has stood for durability, dependability and convenience.

With over 100 years producing both consumer and commercial washing machines and equipment, Speed Queen brings you sturdy appliances with no-nonsense design and performance based construction.

Speed Queen strives to provide its customers with reliable products backed by superior customer service.

Whilst Speed Queen is an American company, they keep in mind the unique needs of their Australian consumers.

The Speed Queen proforma range provides the quality Washers and Dryers on the market.

Ordering Process.

Sale is made on website or through portal.

Stock levels and delivery date confirmed by sales person.

SO is emailed to proforma@appliancesonline.com.au and an OM team member picks up the email.

A new Proforma order (PFO) is raised and all details copied across.

Speed Queen website is opened and items added to cart.

Delivery options is selected, Speed Queen to deliver, AOL to deliver. Speed Queen removal is added at this point.

If AOL to deliver, a new PO is raised and reserved to the SO.

Order is processed and Speed Queen order number (5 digit number) is added to the SO (in "external document number"), PFO and PO (in the "vendor order number").

Notes of all paperwork is then added to the SO and Customer card notes.

If Speed Queen is delivering, the SO is now deleted as without a delivery taking place with AOL no SI will be created from the SO.

If AOL is delivering, the SO is left as is with the PO assigned to the items, once the PO is received and the items are in "item ledger" the SO can then be released and invoiced.

Amending an existing order.

Pre-delivery:

If the order HAS NOT been processed with the supplier (contact OM to confirm) any change can be made to the order, much the same as any other AOL order.

If the order HAS been processed please proceed as follows;

To change the item/delivery address/customer details - Contact the supplier to confirm the status of the order/delivery, if change possible, email proforma@appliancesonline.com.au with the changes that need to be made, and take any payment if needed (as all proforma orders must be Paid in Full before delivery can be made).

To change the delivery date - Contact the supplier to confirm the status of the delivery, email proforma@appliancesonline.com.au to make the change.

Post-delivery:

For any post delivery changes, please contact the supplier to discuss the customers options.

The Supplier has the final say on all issues with their orders in these cases. Once the order is placed and item delivered the customer is a customer of the Supplier, not AOL.

If you are ever unsure of anything Proforma related, please contact the OM team. We are more than happy to help and asking a question could save a lot of trouble down the line.

• ***Confirm with Supplier directly before promising anything to customer***

Delivery lead time: Next day delivery available in metro areas.

Install options:

• Removal of old - $30.00

No other Speed Queen install services available.