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Overview.
Overview.
Customer Care Plans are additional coverage through “Domestic and General” or “D&G” that cover major faults for an item for 2-3 years past their manufacturers warranty.
The CCP starts from the end date of the manufacturer's warranty (changes depending on the item).
Any CCP for items below $251 will be for 2 years and often cover a straight replacement, anything $251 and above will be for 3 years of coverage and cover a repair first (depending on the specific case.)
Important Information.
Important Information.
When adding a CCP to an SI the CCP invoice will need to be dated to the delivery date of the SI it will be applied to.
CCP’s can only be added to an item WITHIN 30 days of the invoice date (delivery date).
CCP’s can be cancelled up until the time they become active. So up until the end date of the manufacturers warranty.
Adding to a new order on the site.
Adding to a new order on the site.
When adding a CCP to an order on the website, use the CCP provided on the item card ONLY.
This will make sure the correct CCP is added to the correct items (and in the event the wrong CCP is on the website, you will not be at fault).
Adding to an existing SO.
Adding to an existing SO.
When adding a CCP to an existing SO, it is important to make sure that not only the correct category CCP is added but also the correct price bracket is applied.
CCP’s apply to the PURCHASE price, not the current website price.
For example if an item is purchased for $760 and is now $720 on the website, the correct CCP would be DG-**-1000 NOT DG-**-750 (which would be on the website).
Adding to an SI.
Adding to an SI.
Adding a CCP to an SI (Sales invoice) will need to be on a seperate SO as SI’s are unable to be changed in any way.
If you are unable to raise an SO for a CCP you can take payment on the existing SI and email OM to raise the CCP order.
OR email OM to raise the order then take payment on the SO and then email back to OM to invoice out.
Warranty Codes.
Warranty Codes.
The following are the codes we have for CCP's and the categories/items they commonly cover:
**Purchase price band will determine what code should be used for a CCP depending on the price PAID for the item.**
**Not what the current price is for the item on the website.**
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