Falcon / Andi-co

About.

Falcon, part of the AGA Rangemaster Group, is known as the world’s oldest range cooker manufacturer.

The first range cooker was built in 1830 in Royal Leamington Spa, UK - that’s more than 186 years in delivering high quality products.

Today, in the very same manufacturing plant, Falcon cookers are still being built by hand.

Whether you are a foodie who loves to entertain, bake or roast, Falcon ensures you create rather than just cook.

The Falcon proforma range offers high quality, hand-made cookers with matching rangehoods.

Ordering Process.

Sale is made on website or through portal.

Stock levels and delivery date confirmed by sales person.

SO is emailed to proforma@appliancesonline.com.au and an OM team member picks up the email.

A new Proforma order (PFO) is raised and all details copied across.

Falcon website is opened and items added to cart.

Delivery option is selected, Falcon to deliver, AOL to deliver.

If AOL to deliver, a new Purchase order (PO) is raised and reserved to the SO.

Order is processed and Falcon order number (7 digit number starting with "3") is added to the SO (in "external document number"), PFO and PO (in the "vendor order number").

Notes of all paperwork is then added to the SO and Customer card notes.

If Falcon is delivering, the SO is now deleted as without a delivery taking place with AOL no Sales invoice (SI) will be created from the SO.

If AOL is delivering, the SO is left as is with the PO assigned to the items, once the PO is received and the items are in "item ledger" the SO can then be released and invoiced.

Amending an existing order.

Pre-delivery:

If the order HAS NOT been processed with the supplier (contact OM to confirm) any change can be made to the order, much the same as any other AOL order.

If the order HAS been processed please proceed as follows;

To change the item/delivery address/customer details - Contact the supplier to confirm the status of the order/delivery, if change possible, email proforma@appliancesonline.com.au with the changes that need to be made, and take any payment if needed (as all proforma orders must be Paid in Full before delivery can be made).

To change the delivery date - Contact the supplier to confirm the status of the delivery, email proforma@appliancesonline.com.au to make the change.

Post-delivery:

For any post delivery changes, please contact the supplier to discuss the customers options.

The Supplier has the final say on all issues with their orders in these cases. Once the order is placed and item delivered the customer is a customer of the Supplier, not AOL.

**Additional Warranty information** - 5 year Warranty on ALL products, starting from the date the item is delivered to either customer or AOL WHSE by Falcon. Customer has 12 months from that date to install item and reset warranty time frame. Customer must email photo of compliance certificate (given by installer) to Andi-co (Falcon) to reset the warranty start date.

If you are ever unsure of anything Proforma related, please contact the OM team. We are more than happy to help and asking a question could save a lot of trouble down the line.

• ***Confirm with Supplier directly before promising anything to customer***

Delivery lead time: 2-3 Business days, subject to delivery areas.

Install options: No install options available.