Locked SO

Unlocking Sales Orders.

Unlocking is a process that involves the stock being moved around physically so it must be done by the WHSE.

How to unlock a Sales Order - Email the respective Warehouse. Order Management cannot unlock anything.

When do you need to unlock a Sales Order.

1. If the items need to be changed.
2. Prices need to be changed.
3. Shipping address needs to be changed.
4. Change the delivery Date. (if over 5 days.)

What can be changed on a locked Sales Order.

The following details can be changed through Navision for locked orders.

1. Billing address details.
2. Contact details.
3. Delivery instructions.
4. Resource codes (Installs, CCP's).
5. Existing payments can be added.

You can email Order Management to make these changes while an order is locked.

Changes Warehouse can make.

1. Delivery date changes within 5 days of current delivery date.

The warehouse can change the date in Scale without needing to unlock it.