General Information

Current Proforma Suppliers.

Information regarding proforma orders.

Understanding our proforma agreement.

Proforma items are items we sell on behalf of the supplier.

In most cases we do not keep stock in our Warehouse of these items, we instead order directly from the customer specifically for each order.

Due to this agreement, we do not keep the money paid for these items and the customer is not an Appliances Online customer, but rather a customer of the supplier of the item they purchased. Any aftersale support should be done by the supplier directly, although we can act on behalf of the customer to assist them.

How pricing for these items works.

The prices for these items are set by the supplier.

This is because the customer is buying from the Supplier using us as a facilitator for the transaction.

We are unable to discount/price match or change the pricing in anyway.

Whatever price the supplier is selling the item for is the price we must sell for.

How to place an order for a customer.

The ordering process for a supplier is similar to every other sale aside from a few small changes.

The order can be placed on the website the same way as normal, but full payment must be taken at the time of ordering, COD is not available for Proforma items.

Some suppliers also offer a deposit to be made so we can place the order to save pricing (often done during promotional periods).

Orders can also be placed through portal, however pricing and item details may be transferred to a PFO (proforma order) automatically and not show on the Sales order once completed (Order management can then change the SO to include this information once more).

If a Sales order is placed by the salesperson, the salesperson must then email proforma@appliancesonline.com.au and from there the team will pick up the email and place the order with the supplier.

How the delivery process works.

Delivery can take place in 2 different ways.

1. Direct from the supplier to the customer (subject to their delivery areas/dates).
2. From the supplier to us, then we deliver as normal to the customer.

The delivery method will depend on a few different criteria.

1. Delivery area.
2. Delivery date.
3. Items on the order, if additional non proforma items are on the order, may be best to have all delivered at the same time with AOL instead of direct.
4. If an install is present.

If the delivery is to happen directly with the supplier, No SO (sales order) will be needed on our end, and so no SI (sales invoice) will be produced. Instead a PFO will be left in its place.

If the delivery happens through us, the SO will be processed into an SI, because this allows for us to deliver. However a PFO will also be created.

How to change a proforma order.

If any change needs to be made to a proforma order, please confirm you are able to make the changes with either the proforma team (OM) or with the supplier, as we may not be able to make certain changes for a customer.

Then once confirmed, please email proforma@appliancesonline.com.au and the OM team will then contact the supplier to make these changes, and make any relevant changes to the customers paperwork on our end.

How to assist a customer with a changeover.

As the customer is not an AOL customer but rather a customer of the supplier themselves, we are unable to offer much in regards to changeovers.

What we can do is contact the supplier on the customers behalf and do our best to facilitate a positive outcome for the customer.

But at the end of the day we need to follow what the supplier allows, or AOL may end up wearing the cost of the exchange. (Often thousands of dollars.)

How to search for a proforma order.

Depending on the information you can get from the customer, you can search for the customers customer card on Portal using their name/delivery address/email/mobile number.

And from the customer card you can find the SO/SI/PFO.

If the customer provides you with their suppliers invoice number (for example AVS-***** for ASKO) you can search that number in the Agency tab of portal and the PFO for that order will appear.

Then from there you can go to the customer card to find any other relevant information.

If you are unable to find a customers order using any of this information, or if the customer is unable to provide the information, the OM team can help.