Smeg

Any deliveries by AOL will need to be delayed a MINIMUM 4 days to allow time for warehouse to book in.

Example: order placed on Monday for AOL to deliver means Friday delivery with us.

About.

Smeg defines style as "the way a product communicates with its surroundings and enables users to interact with it.”

The Smeg company was formed in 1948 by Vittorio Bertazzoni, in the northern Italian town of Guastalla.

The Bertazzoni family were steeped in manufacturing, boasting decades of craftsmanship prior to Smeg's foundation.

The Smeg Proforma range includes the Stylish "Fab series" fridges, and their "Diamond Series" Dishwasher range.

Ordering Process.

Sale is made on website or through portal.

Stock levels and delivery date confirmed by sales person.

SO is emailed to proforma@appliancesonline.com.au and an OM team member picks up the email.

A new Proforma order (PFO) is raised and all details copied across.

Smeg website is opened and items added to cart.

Delivery option is selected, Smeg to deliver, AOL to deliver.

If AOL to deliver, a new Purchase order (PO) is raised and reserved to the SO.

Order is processed and Smeg order number (8 digit number) is added to the SO (in "external document number"), PFO and PO (in the "vendor order number").

Notes of all paperwork is then added to the SO and Customer card notes.

If Smeg is delivering, the SO is now deleted as without a delivery taking place with AOL no Sales invoice (SI) will be created from the SO.

If AOL is delivering, the SO is left as is with the PO assigned to the items, once the PO is received and the items are in "item ledger" the SO can then be released and invoiced.

Amending an existing order.

Pre-delivery:

If the order HAS NOT been processed with the supplier (contact OM to confirm) any change can be made to the order, much the same as any other AOL order.

If the order HAS been processed please proceed as follows;

To change the item/delivery address/customer details - Contact the supplier to confirm the status of the order/delivery, if change possible, email proforma@appliancesonline.com.au with the changes that need to be made, and take any payment if needed (as all proforma orders must be Paid in Full before delivery can be made).

To change the delivery date - Contact the supplier to confirm the status of the delivery, email proforma@appliancesonline.com.au to make the change.

Post-delivery:

For any post delivery changes, please contact the supplier to discuss the customers options.

The Supplier has the final say on all issues with their orders in these cases. Once the order is placed and item delivered the customer is a customer of the Supplier, not AOL.

If you are ever unsure of anything Proforma related, please contact the OM team. We are more than happy to help and asking a question could save a lot of trouble down the line.

***Confirm with Supplier directly before promising anything to customer***

Delivery lead time: 2-3 Business days, depending on Stock levels. (Can be upward of 2-3 months if no stock)

Install options: No install options available.