Evaluation

Evaluation Plan

What is an evaluation plan? It's a process which will allow evaluators of a digital transformation journey to execute an evaluation efficiently and effectively. (Information Week, 2019). The plan should look to investigate key success metrics, which are traceable back to business goals, including:

• Ambitions and value: Does the organisation's vision and strategy still the same meaning and relevance, as it originally had? Do they need adapting in any way to meet the needs of today's environment? (Be aware of changing these regularly, as stakeholders will lose faith in them and the leadership's approach.)

• Link to existing operations: Always review your organisation needs and processes! How is the organisation's offer fairing against it's competitors? Does the organisation have more or less of a competitive advantage, in comparison to previous evaluations? Are it's value propositions still differentiated and of value to stakeholders?

• Connection with human capital: Are stakeholders engaging with the digital transformation journey and the changing nature of the enterprise’s work and workforce. Are stakeholder's understanding of the organisation's foundations - it's vision, leadership and strategy still clear and concise? Ask questions on a regular basis and get feedback, positive or negative, to help inform future decisions.

• Communication: This is key to whole evaluative process. A cohesive loop communication method (Kelly, 2017) should be employed with stakeholders, allowing for the flow of information and data throughout each stakeholder group. From this collated data, informed and data driven decisions can be made. It's important that a majority and not a minority of stakeholders agree with the direction of the digital transformation journey.

• Drivers and Barriers: Are the drivers and barriers initially identified, still relevant and applicable. Do they still have the same level of impact on the organsiation's operations?

(Deliotte, 2018)

(Pace technical)