L10 Maturity of Operations Management

Topics

  • Evaluating an organization’s maturity in respect to operations management.
  • Proposing actions for the improvement of operations.

Additional reading

ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success

Link to preview the ISO 9004:2018 standard.

Secrets of business success in new ISO standard By Clare Naden on 4 April 2018. Link.

Lecture 10 Presentation.

Link.