L03 Design and Development of Products and Services

Topics

  • Kano methods;
  • Advanced Product Quality Planning (APQP).

Additional reading

  1. Speaking your language - The refreshed, third edition of QP’s Quality Glossary
  2. The Wow Factor - Use the Kano model to identify what your customers really want
  3. Amazing Audits - Evaluating an audit program’s performance with a standardized approach and the Kano model
  4. Automakers shift manual into another gear - Collaborative effort yields revised edition of APQP
  5. Advanced Product Quality Planning (APQP) and Control Plan, Reference Manual, Second Edition

Lecture 3 Presentation.

Link.