Embedded Files
Topics
Topics
- Kano methods;
- Advanced Product Quality Planning (APQP).
Additional reading
Additional reading
- Speaking your language - The refreshed, third edition of QP’s Quality Glossary
- The Wow Factor - Use the Kano model to identify what your customers really want
- Amazing Audits - Evaluating an audit program’s performance with a standardized approach and the Kano model
- Automakers shift manual into another gear - Collaborative effort yields revised edition of APQP
- Advanced Product Quality Planning (APQP) and Control Plan, Reference Manual, Second Edition
Lecture 3 Presentation.
Lecture 3 Presentation.
Link.
Link.
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