• Defining quality: quality and strategy;
• Impact of changes in quality between manufacturing and service organizations;
• Cost of quality (Cost of Poor Quality).

What is Total Quality Management? Link to ASQ Knowledge Resources.

Quality Models and Theories. Link.

Quality Gurus. Link.

ASQ TV Video: TQM: The History and the Now

ASQ TV Videos: Cost of quality:

• Cost of Quality: Prevention Costs
• Cost of Quality: Appraisal Costs
• Cost of Quality: Internal and External Failure Costs
• Cost of Quality
• The Cost of Poor Quality
• Quality Gurus