L07 Quality Management Systems and Their Relation to Operations Management

Topics

  • Evolution of TQM into quality management systems.
  • ISO 9000 series of international quality management standards.

Additional reading

Management system standards. Link.

ISO 9000 family - Quality management. Link.

The ISO Survey. Link. 2017 Survey data.

ASQ TV Video Channel. Link.

Lecture 7 Presentation.

Link.