The best way to communicate with Student Financial Services is to go in person and to be consistent. Student Financial Services has on grounds office hours at the beginning of the year, usually in Clemons Library.
Year round office hours: Room 236 of the Georges Student Center on Tuesdays (2-5 p.m.) and Wednesdays (5-8 p.m.)
Main office:
1001 Emmet St N, Charlottesville, VA 22903
If you need to purchase a computer for the new school year and do not have the funds you can request the financial aid office to increase the cost of attendance to include the cost of a computer and some other related devices such as printers. The max that they will award is up to 3,000 dollars. Visit the website and find the related form for your school year. You can also increase the cost of attendance to include health insurance. https://sfs.virginia.edu/forms/2019
This fund is a part of the UVA Parent's Fund and seeks to provide students with financial assistance in times of need: https://giving.virginia.edu/where-to-give/parents-fund/what-we-do/grants/rainy-day-fund.
From the website:
"The Parents Rainy Day Fund provides financial assistance to students facing hardships due to unforeseen circumstances. These funds cover expenses that are not otherwise met by University funding, including the following: