Privacy Policy

Privacy Policy — The Dream Pie(TDP)

Last Updated: 25.02.2026

At The Dream Pie, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you place an order, contact us, or use our website or services.

By using our website, contacting us on WhatsApp or Phone call, or placing an order, you agree to the terms of this Privacy Policy.

1️⃣ Information We Collect

To process cake orders and provide smooth service, we may collect the following information:

🧍 Personal Details

Full Name
Contact Number
Email Address

📍 Delivery & Billing Details

Delivery Address
Billing Address (if different)
Preferred Delivery Date & Time

🎂 Order Details

Cake Weight
Flavor Preference
Occasion/Event Type (e.g., Birthday, Anniversary, Wedding, Mundan, etc.)
Message/Name to be written on the cake
Design or customization details
Reference images (if provided)
Special instructions

👤 Recipient Details (if different from customer)

Receiver’s Name
Receiver’s Contact Number

💬 Communication Data

Messages sent via WhatsApp, phone, email, or website forms
Feedback, reviews, or queries

💳 Payment Information

We may collect basic transaction details required to process payments (such as payment confirmation). Sensitive payment details are handled securely by third-party payment providers and are not stored by us.

2️⃣ How We Use Your Information

We use your information only for legitimate business purposes, including:

✅ Processing and confirming your orders
✅ Preparing customized cakes as per your requirements
✅ Arranging delivery or pickup
✅ Contacting you regarding order status
✅ Providing customer support
✅ Processing payments and refunds
✅ Improving our products and services
✅ Sending important service-related updates
✅ Marketing communications (only if you choose to receive them)

3️⃣ Sharing of Information

We respect your privacy and do not sell or rent your personal data.

Your information may be shared only when necessary with:

Delivery personnel for order fulfillment
Payment service providers
Technical service providers (website hosting, communication tools)
Government authorities if required by law

All third parties are expected to handle your data responsibly.

4️⃣ Use of Photos & Designs

Photos of cakes created for customers may be used for promotional purposes (such as on our website or social media) without revealing personal contact details.

If you prefer that your cake images not be shared, please inform us at the time of ordering.

5️⃣ Data Security

We take reasonable physical, technical, and administrative measures to protect your information from unauthorized access, misuse, or disclosure.

Access to personal data is limited to authorized personnel only.

6️⃣ Data Retention

We retain your information only as long as necessary for:

Order fulfillment
Customer support
Legal or accounting requirements
Business record keeping

7️⃣ Marketing Communications

We may send you updates, offers, or festive greetings via SMS, WhatsApp, email, or phone.

You may opt out of promotional messages at any time by informing us.

8️⃣ Cookies & Website Usage

If you use our website, we may use basic cookies or analytics tools to improve user experience and understand website usage. These do not collect sensitive personal information.