SkyBell Video Doorbell

Use the SkyBell HD mobile app -or- the Total Connect mobile app (do NOT use the SkyBell GEN5 mobile app for your SkyBell - using GEN5 mobile app will migrate your SkyBell devices off of the SkyBell HD platform and onto the SkyBell Gen5 platform making your SkyBell permanently unavailable to Total Connect or the ProSeries touchscreen. This process is NOT reversible. Make sure to document your SkyBell User Name and Password, as we cannot retrieve it for you.

Select HERE to determine which SkyBell you have.

See seperate document on this page for enrolling SkyBell into your Total Connect 2.0 app. 

Required for operation:

• • 1. 1. • power source: existing doorbell wire & doorbell transformer

          • Wi-Fi:  801.11 (b/g), 2.4GHz

          • Minimum bandwidth required for installation and operation: 1.5 Mbps. Speed Test must be performed with the door closed to ensure you have good WiFi signal at the doorbell location under normal conditions. Using a mobile device (only using your WiFi connection), visit www.speedtest.net

Up to five SkyBell Video Doorbells (you can have multiple locations - however, the ProSeries Alarm display only one local SkyBell, see instructions for the ProSeries system for more info) can be interfaced with Total Connect 2.0 subscription 

from  Total Connect 2.0 mobile app, at the "Cameras" menu, you can select the specific Doorbell and:

• • stream Live Video

  • listen to & speak (by holding down microphone button) with visitors

  • take a snapshot

  • unlock/lock optional August Lock enrolled in Total Connect 2.0 Smart Home services

  • change doorbell settings

  • for Doorbell notifications, you must ensure that (a) Total Connect mobile app notifications for Email/SMS Notifications are toggled "on" and (b) TC 2.0 notifications are turned on in your mobile phone Apps & Notifications section

from  Total Connect 2.0 mobile app, at the "Activity" menu, you can play and download saved video (7-days of recorded cloud storage is accessible) - test this feature regularly to ensure you don't loose important video, as there are times that your SkyBell may need to be rebooted. See instructions below - the SkyBell will begin recording within 10 minutes after rebooting

If you changed your WiFi Password -or- you replaced your WiFi router, you will have to default the SkyBell by holding the SkyBell's button until it begins to flash very quickly in a Yellow color. This will take about 60 seconds. Once defaulted, use the Total Connect 2.0 app or the SkyBell HD mobile app (depending on which app you are using) to to enroll the doorbell.  

If your SkyBell flashing alternating between Red & Green, try unplugging your WiFi router for a few minutes and then plugging back in. If that does not work, try rebooting your SkyBell. 

How to reboot your SkyBell:

• • Begin holding down your SkyBell doorbell button

  • The SkyBelll will flash in the following pattern.​ (Flashing Green, Flashing Red-Green, Flashing Blue)

  • Once the SkyBell begins flashing BLUE release the button and allow the SkyBell to reboot. (This will take approximately a minute)

  • If the above does not fix a problem, remove power from the SkyBell by (a) removing bottom screw - do NOT lose this screw (b) hinge doorbell up to disengage from contacts, (c) After a few seconds reinstall doorbell and replace the screw - do NOT use a power screwdriver and do NOT over-tighten, as the doorbell and base are both made of plastic and can crack when screws are over-tight.

LED Guide:

• • 1. 1. • RED / BLUE - alternating flash = SkyBell battery is charging (10-15 minutes)

          • YELLOW - solid (not flashing) = SkyBell is performing a system start-up

          • RED / GREEN - alternating flash = WiFi synchronization mode

          • ORANGE - rapid double-flash = no WiFi or lost WiFi connection

          • BLUE / GREEN = alternating flash = SkyBell connected to WiFi, waiting for SkyBell HD server connection

          • GREEN - solid (or user selected color) = 'Ready' mode

          • WHITE - solid = 'In-Call' mode

          • BLUE / YELLOW - alternating flash = Firmware update in progress

          • BLUE - rapid strobe flash = Power Cycle needed - HOLD button for 45-seconds, LED will flash to show reset in progress

SkyBell video/audio currently will not interface with all Alarm System touchscreens (except for the ProSeries Self Contained Wireless System), any Amazon Echo touchscreens or any Google Home touchscreens 

works with IFTTT (If This Then That)