Svelte App Updates

Removal of App Program Access

The Svelte App is now live! The app currently doesn’t have an automatic system to remove inactive programs from customer accounts.

What You Need to Do:

If you process any refund through SIO for one-time purchases , please submit the details using: ONE-TIME Purchase App Cancellation form

Note: There is no need to complete the form if the cancelled or refunded program is ABTC or SLS monthly subscription.

App Invitation Process

We are now sending app invitations exclusively to customers who have reached out to us and expressed interest in using the app.

Automatic Invitations: These are sent to new customers who are joining the program for the first time.
Manual Invitations: These are sent to customers who have previously purchased the program but did not receive an app invite. If they contact us requesting access to the app, we will manually send them an invite.

To process these requests, agents should log the customer’s information in the Client Escalation sheet under the App User Request tab.

Important: We can now proactively offer app access to customers with MBC and OAD programs.

Flow Chart to Help Customers with App Access Issues

Example Order for Mighty Network customers

Information about the App (For Internal Usage Only)

No one is purchasing MBC products from the app directly. The customers are still going through our funnel and ending up in the app network after.
Anyone who is a Mighty Network Customer will not get access to the old dashboard (MM).

Mighty Network Spanish Customers

For Mighty Network SPANISH Customers:

We currently do not have a Spanish version of the Svelte App.

If a customer requests or mentions wanting access to their programs in Spanish, kindly let them know that we do offer a Spanish Member Dashboard, which we can provide access to.

Next Steps:

Create a Spanish MM account for them.
Comp their program(s)
Let them know they'll receive a welcome email along with a walkthrough to get started.

Contacting Mighty Network

For technical issues within the Svelte app that we cannot resolve, direct customers to Mighty Network for further support.

Mighty Network Email: chat@mightynetworks.com

For customers experiencing login issues, they should still be able to reset their password and access the Mighty Network help center by selecting "Forgot Password" on the login page.

Macro: Mighty Network Contact

Svelte App Invitation Email

Email Details:

Subject: Your invitation to "Plan Name" in Svelte Community
Sender: svelte-community@mn.co

This screenshot is for internal reference only—please do not share it with customers. However, you may share the email subject and sender if needed.

Svelte App - Unsubscibe

If a customer is experiencing issues receiving their invite or logging into the app, ask a support team member to check the Svelte app. If the investigation shows that the invite status is Unsubscribed, agents should advise the customer to contact Mighty Network to request resubscription.

Unsubscribed means the customer has opted out of all emails from Mighty Networks, which is why they are not receiving any email notifications about their app invitation.

After instructing the customer to reach out to Mighty Networks, agents must place the ticket in a pending status and monitor the invite status with the support team's assistance within 24–48 hours. Once the customer has been successfully resubscribed, the invite status will update from Unsubscribed to Invalid.

At that point, the support team can revoke the original invite and send a new one to the customer.

Additional Reminder: Our app is currently only available in English, which means Spanish or German customers will still need to access MM.

Svelte App – Android Full Screen Issue

We've seen a rise in escalations about videos not playing in full screen on Android devices. Unfortunately, Android has limitations that prevent full-screen video playback, and our video provider (Wistia) cannot override these restrictions. This is outside the control of both Wistia and Mighty Networks.

For Android users, the recommended workaround is to use a desktop device for full-screen viewing.

Macro Available: Svelte App – Android Full Screen Limitation

For MBC & OAD Bundle

Before the team can send an internal access to the second program:

Confirm that the customer has already joined the app.
If they haven’t, we won’t be able to send the internal invitation for the other base program.

Proactive App Access Offer

Offer access to the app in the following cases:

Unable to access the website (reports issues logging into or navigating the website)
Customer hasn't received the welcome email
Customer is confused or asks how to access workouts, recipes, or resources
Customer shows interest in using the app
Customers who's accounts were closed due to inactivity. No need to create a new MM account.

Page updated

Google Sites

Report abuse