For my VSM plan I decided to firstly analyze the current process and make note of things to deduct. The first thing I made note of was the order people were getting on the plane, what I found wrong with it is that people in the front are getting on first which inreases the chance of other people tripping while walking by, and an increased waiting time for the people seated farther back. I understand that the orange group are high priority but letting them board first just isn't practical, its a hassel for the rest of the passangers to have to move past them and deal with trying not to hit them with their luggage. I would eliminate having the people in the front board first, it would save more time when boarding since people don't have to stop and wait for people in front of them to put their things away, they just go to the back, put their luggage up and sit down. While doing this way I would also encourage doing it by seat/row number because that way we don't have people getting up and out to let someone into their seat.

What adds value?

Orange=Money, paying to go first

Yellow: Money, paying to go second

Non-value?

Orange: going first adds waiting time for other passangers boarding

Yellow: add's more waiting time for green passangers

Green: now has to weave around Orange and Yellow to get to their seats