Privacy Policy

This Privacy Policy describes how 2nd Opinion ("App") collects, uses, and shares your personal information and health data. This Privacy Policy applies to all users of the App, regardless of their location.

WHAT INFORMATION WE COLLECT AND HOW WE USE IT

i. Device and Services Usage Information

We may collect the following information when you use our App:

Device Information: This includes the type of mobile device you're using, its operating system (OS) version, unique device identifiers, IP address and application information (name, version number, build).

Log Information: This includes app interactions, crashes, time zone, and application usage data.

ii. Personal Information and Health Data We Collect

We collect the following types of personal information and health data from you when you use the App:

Information You Provide Directly: We collect information you provide when you use the App, such as your email address (for account management), name, age, and gender (for essential profile functionality). This basic information, along with data necessary for managing your subscription status, is securely stored in our cloud database (Firestore) to enable essential app features, link your account across devices, and manage your subscription.

Health History and Health-Related Details: When you provide information about your medical history or specific health details for symptom assessment or analysis of test results/images, this sensitive health information is processed and stored only locally on your device. It is not uploaded to our cloud database. This approach is designed to enhance your privacy regarding your sensitive health data.

Information for AI Analysis: Data you submit for AI analysis, including symptoms described and images uploaded, is transmitted to the AI service provider to generate the analysis result for you. While this data is processed by the AI service, your personal identity is not directly linked to this analysis data by the AI service itself.

Usage Data: We may collect limited, non-personally identifiable information about how you interact with the App to help us understand usage patterns and improve the App's performance and features.

HOW WE USE YOUR DEVICE INFORMATION

We use your information to:

* Provide, improve, and maintain the App.

* Analyze App usage data to improve functionality.

* Show you relevant advertisements (with your consent).

* Comply with legal and regulatory requirements.

HOW WE USE YOUR PERSONAL INFORMATION AND HEALTH DATA

We use your personal information and health data for the following purposes:

* To provide you with the App's features and functionality: We use your health data to generate AI-powered diagnostic suggestions and analysis. We also use your health data to provide you with personalized insights and recommendations.

* We do not share your Personal Information and Health Data with any organization/individual except as described below. This information is primarily processed on your device, and through secure API connections to our AI service providers.

THIRD-PARTY SERVICE PROVIDERS

We do not share your personal health information or locally stored health history details with third parties without your explicit consent. Essential user information and subscription details stored in the cloud are not shared with third parties except as necessary for core app functionality (e.g., linking to your subscription service provider if applicable) or to comply with legal requirements. We may share anonymized or aggregated data for research or service improvement purposes, but this data will not identify you personally.

We may use third-party service providers for analytics, advertising, and AI services. These providers may collect information about your use of the App. We will only share the information necessary for them to provide their services.We have included links to the privacy policies of our known third-party service providers below:

* AdMob Ads SDK: https://policies.google.com/privacy

* Google Analytics SDK: https://policies.google.com/privacy

* OpenAI (for AI diagnostic services): https://openai.com/privacy

DATA SECURITY

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

HOW WE PROTECT YOUR INFORMATION

We implement technical and organizational measures designed to protect your information. Basic user information and subscription data stored in the cloud are subject to the security measures of our cloud provider (Google Cloud/Firestore). Your sensitive health history and related details, stored only locally on your device, are protected by your device's security features. We are committed to protecting your data against unauthorized access, alteration, disclosure, or destruction.

DATA RETENTION

We retain basic user information and subscription data in our cloud database as long as your account is active or as necessary to comply with legal obligations. Your local-only health history data persists on your device until you uninstall the App or clear the App's data through device settings. When you log out or switch accounts on a device, local data, including health history, is cleared to prevent cross-account contamination.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us via the app's contact us section

Last Updated: June 2025

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