User study test plan

In order to evaluate the product, a user test study will be conducted using the prototype as a stand-in for the physical product. A virtual mock-up of the phone and watch application will be provided as prototypes of the interface. The test will be conducted with the co-designer. Due to the nature of his short-term memory loss, it will be important to establish whether the product is intuitive and familiar enough for the user to be able to manoeuvre the interfaces effectively with no outside interference. Although the product met the requirements list created through the co-designing process, the test aims to investigate/check whether there are elements to be removed or improved. The group wants to discover to what extent the product contributes to the co-designers daily life compared to his current appointment making process and notifications.

Task 1: Using an application on the phone

Task 1 will be repeated with two different applications, which are the current application that the co-designer uses and the application designed by us. This way a comparison can be made between the different applications to express the efficiency and find the difference in the progress of use.

1.1 Ask to make an appointment.

• Could you make a dinner appointment for April the 25th at 6 pm? The location is a restaurant of your choosing in the city, you are going there by bike and you will meet Jim and Emma there.

• Input the basic information, input the location, calculate the time it takes through Google Maps, modify the proposed time, and set the departure time.

1.2 Change the appointment.

• Could you change the time to 7 pm? You also decided to go to Jim and Emma’s place instead. This time you can go there on foot.

  • The time and location of the appointment are changed so he needs to adjust some information on the agenda.

1.3 Check the calendar for an appointment

• Do you have an appointment on April the 30th at 14 o’clock?

Things to observe

• Time taken in each step and overall time

• Movement of his finger and hesitation

• Progress during the repetition of using the same application

Task 2: On the watch

For task 2 an apple watch will be used, with the screen showing the designed watch interface.

2.1 Explain the interface of the watch

• Could you explain to us what you see on the watch? How do you think it works?

• If he is able to tell us how it works without us explaining beforehand, it indicates if it is intuitive.

2.2 Check at what time the next appointment is

• Could you tell us at what time your next appointment is?

2.3 Reaction to the alarm

• When you get a notification, could you play out what you would want to do?

  • An alarm will sound and the screen on the watch shows that he has an appointment.

  • By not explaining what the notification is exactly, a more genuine reaction can be observed, because he will forget every day what type of notification he gets from the watch.

Things to observe

• How often does he check the watch?

• His reaction to the alarm. Does he check his phone? Does he know what he needs to do? Does he look uncertain?

Task 3: Wearing the watch

For task 3 the model will be given to him, to try out if he can implement wearing it into his routine. This will be done by asking and relying on his honest answer.

3.1 Wearing it

• Through WhatsApp, the following question will be asked for four days in a row, in the morning:

• Are you currently wearing the watch?

• What is the battery level of your watch?

• When did you last charge your watch?