Troubleshooting method to resolve QuickBooks payroll update error

The QuickBooks Payroll Update Not Working issue is caused by various error codes such as PS038, 15276, or 1311, which would prevent the payroll update and thus may throw QuickBooks customer payments not showing error. This can be due to not updating QuickBooks regularly, which causes incompatibility problems, or customized firewall settings that might block QuickBooks from accessing the updates. Identifying the error code will help determine the exact cause of the problem for effective resolution.

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Harmful causes behind QuickBooks payroll update not working error

1. A corrupted QuickBooks company file may result from payroll files being copied to your system incorrectly during an update, causing malfunctions.

2. Using an older version of QuickBooks may cause compatibility issues with new payroll updates.

3. Incorrect paycheck information may interfere with the update process.

4. A corrupted QuickBooks installation file may prevent the payroll update from being applied correctly.

5. Running QuickBooks without admin credentials may limit the permissions needed to update payroll.

Troubleshoot QuickBooks Payroll Update not working Error

Those who are experiencing such errors should follow these critical fixes to have them resolved. These guidelines should be followed through.

Step 1 - Update and backup QuickBooks data

Check to ensure the latest release of QuickBooks is in use before starting a payroll update. There must be a backup in place for your payroll data.

Step 2: Send your payroll data or usage data

1. Access Employees. Under My Payroll Service, select Send Usage Data. If this does not appear on the screen, see the following step.

2. Access Employees, then click Send Payroll Data.

3. In the Send/Receive Payroll Data window, select Send All and enter your payroll service pin if you are prompted to do so.

4. If it was sent successfully, you get payroll updates now. Proceed with the next steps to move further.

Step 3: Identify Stuck Paychecks

1. Select Edit/Find.

2. Check the Advanced Tab.

3. Click Advanced Tab.

4. Select Detail Level within the Choose Filter section from the Filter list.

5. Check Summary Only.

6. Go back to the Filter list. Scroll down and select Online Status, then click on Online to Send.

7. Select Find. Now, you can view paychecks that weren't sent to Intuit.

8. Remember to note down the "Number of matches" displayed in the Find window. Follow the next Step.

Step 4: Verification and Rebuild data

1. Exit the Find window and verify the data. This would give you an image of how stuck paychecks wait to be sent out.

2. Rebuild your data file.

3. Attempt to download your payroll updates again. If you still get the error, go to Step 5.

Step 5: Flip the stuck paychecks

1. These are the same paychecks from Step 3.

2. Open the oldest stuck paycheck.

3. Click the Paycheck Detail button.

4. Under the Review Paycheck window, move to the Earnings, and add the same earnings item as it was listed in the last earnings item.
   Example: If the last item on the list is the hourly rate, add another earnings item called the hourly rate.

5. A Net Pay Locked message will appear. Click No.

6. You need to check that there are no updates to the tax amount and net pay. Click OK.

7. If you receive a Past Transaction message, click Yes.

8. Click Save & Close to close the paycheck.

9. Click Yes to the Recording Transaction warning message.

10. Open the paycheck again. Check the box marked Paycheck Details.

11. Clear out the earnings items you have just added in the Earnings area.

12. Be certain that no tax amounts and no net pay amounts have changed. Check OK.

13. Repeat the process for all the stuck paychecks identified in Step 2.

14. Once complete, reopen Step 1 and download the tax table update again.

Conclusion

In summary, the QuickBooks payroll update not working error comes into contact when QuickBooks is not getting updates regularly. There are more reasons behind this error, which have been discussed above, along with their solutions. Read the blog carefully and follow the stepwise method to rectify this error.

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