A Complete Guide to Properly Address QuickBooks Error H505

Intuit's QuickBooks has brought a whole new revolution in the accounting industry and proves to the world how technology can make even worrisome tasks much easier. With QuickBooks' help, countless companies are effectively taking care of almost all their accounting activities, like organizing income expenses, employee payroll, tracking of overall cash flow, completing tax forms, etc. But despite being so perfectly designed and advantageous to use, QuickBooks is not free from errors and bugs, just like other bookkeeping software. In this post, we will talk about QuickBooks error H505, which comes under the category of multi-user errors and generally takes place when a user attempts to access the company file located on the host computer at a different place from any of the workstations. Considering the complexity of such a multi-user error, we have come up with this post to discuss the reasons causing it alongside the solutions.

The following error message pops up on the computer screen with the error prompt:

"This company file is on another computer, and QuickBooks needs some help connecting."

Are you looking for instant troubleshooting support to fix QuickBooks error H505? If yes, feel free to get in touch with our technical support team at the toll-free number 800-583-0572.

What can be the reasons behind the occurrence of QuickBooks error code H505?

QuickBooks error code H505 usually gets triggered when the user accidentally sets more than one system as the server to host the company file in multi-user mode. However, the are other reasons, such as the ones we have mentioned below:

• The security settings of Firewall Defender are not letting QuickBooks Desktop connecting to the internet connection.

What needs to be done to fix QuickBooks error H505?

Solution 1) Manually adjust the QuickBooks multi-user hosting settings

• Open QuickBooks Desktop on any workstations where you see the multi-user error.

• Select the File menu located at the upper menu bar.

• In the drop-down menu, Hover over the Utilities option.

• From the Utilities side menu, choose the Stop Hosting Multi-User Access option if it's there. However, if the Host Multi-User Access option is there, ignore it and move on to the next workstation.

After checking the multi-user hosting settings on all workstations, move on to the server computer (the computer that hosts the company file).

• Open QuickBooks Desktop on the server computer.

• Select the File menu located at the upper menu bar.

• In the drop-down menu, hover over the Utilities option.

• From the Utilities side menu, select the Host Multi-User Access option if it's there. However, if the Stop Hosting Multi-User Access option is there, ignore it.

Solution 2) Configure the security settings of Firewall Defender for QuickBooks Desktop

• Open the Start menu by pressing the Windows key on the keyboard.

• Enter "Windows Firewall" in the search box and select Windows Firewall Defender from the search results.

• From the left panel, choose the Advanced Settings option.

• Right-click Inbound Rules and select the New Rule option.

• Choose the Port option and then click on the Next button.

• Select the TCP option and then type the port number in the Specific local ports space according to the version of QuickBooks Desktop you have.

• Once you enter the port number, click on the Next button.

• If prompted, you need to ensure that all profiles are selected and then click on the Next button.

• Create a new rule with the name QBPorts(year).

• At last, click on the Finish button.

Once you are finished creating inbound rules, create outbound rules following the steps mentioned above in the same order, except you need to choose Outbound Rules instead of Inbound Rules.

Conclusion:

If you cannot get rid of QuickBooks error H505 even after going through both the troubleshooting solutions mentioned in the above post, then there are high chances that the QuickBooks internal services, like QuickBooks Database Server Manager, are not functioning on the host computer. Therefore, our suggestion for you is to restart the necessary QuickBooks internal services on the server computer and check if this fixes the error or not. For further troubleshooting guidance fixing the multi-user error, don't hesitate to speak to our QuickBooks professionals at the toll-free number 800-583-0572.