Fidelity's Mortgage Servicing Package is the primary data repository and the system of record for all loan data, offering extensive information essential for efficient mortgage servicing.
Instructor-led courses explored how the information on MSP screens would support the servicer as they:
Answer customer questions
Research payment histories
Arrange repayment plans
Resource guides supplemented training to reinforce OTJ learning and performance.
Learners were able to navigate through the MSP and identify basic customer information to describe the current state of the customer's loan.