The adoption of a new SAP system introduced new processes and automations, requiring a rapid learning curve to avoid significant potential losses. A key factor in calculating profits is the accurate recording of freight charges. SAP utilizes condition records for freight, applied at the line or header level of a purchase order, each with unique applications impacting the purchase order and inventory. Buyers are responsible for ensuring the presence and accuracy of these freight conditions on purchase orders, adding them as early as possible and updating them with actual charges before receipt.
Our strategic response was the development and rollout of a series of practical microlearning courses. These easily digestible modules guided users through the intricacies of the SAP system's Purchasing Info Record (PIR) functionality and the correct application of freight conditions, enabling them to quickly adapt to the new processes and accurately record freight charges for optimal profit calculation.
Our microlearning strategy had a tangible impact on the successful adoption of the new SAP system's freight functionalities. By providing clear guidance on the Purchasing Info Record and critical freight conditions, the courses empowered users to quickly achieve accuracy in recording, mitigate the risk of financial losses, and ensure a smoother transition to the new processes.