Leadership Solutions

At Orora, frontline managers were often promoted from within, selected for their deep technical expertise and operational know-how. However, many lacked formal training in leadership and people management. While they understood the work being done on the floor, they struggled to motivate employees, delegate effectively, and manage performance beyond hitting immediate KPIs. As a result, management became reactive and task-focused, with little emphasis on developing teams or sustaining long-term performance. 

Orora identified the need for a leadership development program tailored to the unique challenges of first-time and frontline managers. 

Our needs analysis revealed that while frontline managers would benefit from a program to enhance their managerial skills, they lacked the post-training support needed to effectively shift behaviors. As a result, we refined the target audience and shifted the focus to mid-level managers, who had greater organizational influence and access to ongoing support.

The Leadership Solutions program was designed as a blended learning curriculum that balanced self-paced eLearning with live, interactive sessions. Each bi-weekly course began with an eLearning module to introduce key leadership concepts. This was followed by a Virtual Instructor-Led Training (VILT) session facilitated by a regional HR leader, allowing participants to discuss challenges and apply concepts in real-time. The program culminated in a half-day Instructor-Led Training (ILT) workshop, where HR and L&D leadership guided participants through practical, scenario-based exercises to reinforce learning and deepen their managerial capabilities.

The Leadership Solutions pilot program was well-received by the mid-level managers who completed the course, with positive feedback on the relevance of the content and the format. The inclusion of regional HR Leaders in the VILT sessions ensured that participants had continued support, allowing them to revisit key training concepts and apply them over time. This ongoing reinforcement helped solidify the learning and positioned mid-level managers to better drive performance and lead their teams with enhanced confidence and capability.