All work is performed virtually. No site visits, field measurements, or in-person meetings are included.

All background information must be delivered as a complete, organized package.
We will provide a dedicated upload location, and the client is responsible for assembling one file per buiding.

Piecemeal delivery severely slows the process. The most time-consuming task is searching for, waiting for, or verbally walking through scattered files. A complete package avoids rework and unnecessary cost. 

Once the client declares the package “complete,” we will perform a category-level evaluation. If files do not match the assumed category (e.g., provided materials place a building in Category 3 instead of Category 2), the scope and hours may need to be adjusted.

Each building can fall into a different category.
Newly completed buildings may qualify for Categories 1–2, while older facilities that only have PDFs, scans, or legacy CAD may fall into Category 3. Scope is assigned building by building.

If authoritative plans are missing, we can use secondary sources such as fire exit plans or safety diagrams, but these inputs automatically fall under Category 3 due to manual interpretation requirements.

After category evaluation, we begin the import workflow and provide the client with access to live plans in the ONUMA System for review and use.

Only the initial import cycle is included. Additional meetings, coordination, revisions, or supplemental file reviews fall under Additional Services.

This setup includes:

1. Building-level information

2. Space types and basic attributes

This setup does not include custom feature configuration, API integration, or coordination with other systems.
However, the resulting model becomes the foundation for enabling those future system connections.

Training, support, and consulting are separate services and handled on a project-by-project basis.