Refund, Cancellation, and After-Sales Policy for “OnlyPets GlimmerSoil”
Last updated: July 21, 2026
Thank you for using OnlyPets GlimmerSoil.
The App is currently free to download and does not currently offer subscriptions, VIP access, or other paid digital items. Accordingly, there is presently no physical-product return or exchange process and generally no in-app payment to refund.
This Policy also describes the principles that will apply if paid functions, subscriptions, or digital content are introduced in the future.
Downloading and using the free version does not involve payment for goods. Physical-product exchange procedures therefore do not apply.
If the App does not function correctly, you may:
Update to the latest version
Restart the App or device
Check permissions and available storage
Create a local backup before reinstalling
Contact the Studio for technical support
Future subscriptions, permanent unlocks, or paid functions may constitute digital content supplied without a tangible medium or an online service that begins immediately after activation.
Any statutory cooling-off right, exception, or waiver depends on applicable law, the actual transaction, and whether legally required disclosures and consent have been properly provided.
Nothing in this Policy excludes consumer rights that cannot legally be excluded.
3. Platform Purchases and Refunds
Where a paid feature is purchased through Google Play or the Apple App Store:
Payment is processed by the relevant platform
The platform maintains the transaction record
Cancellation, renewal management, and refund requests should generally be submitted through the original purchasing platform
Eligibility, deadlines, and processing times are determined by the platform’s policies and the circumstances of the request
An approved Google Play refund is generally returned to the original payment method, with processing time varying by payment method.
The Studio cannot independently control platform refund approval, processing times, or the time required for funds to appear in your account.
4. Situations in Which Support May Be Available
If paid features are introduced, you may contact the Studio when:
Payment was completed but the feature was not activated
The same transaction was charged more than once
The platform shows a successful purchase but the App does not recognize it
An eligible purchase cannot be restored on a replacement device
A paid feature materially differs from its app-store description
A software error prevents normal use of a purchased function
We may request:
Order number
Purchase date
Purchasing platform
App version
Device and operating-system version
Proof of purchase that does not display a full card number
Screenshots or reproduction steps
This information will be used only to verify the transaction and provide support.
5. Circumstances That Do Not Automatically Guarantee a Refund
Subject to mandatory law and platform policy, a refund may not automatically be available where:
You simply change your mind
You did not verify device compatibility
The issue results from cracking, modification, or an unofficial build
The function is temporarily unavailable because of your device, permissions, network, or a third-party service
Local data was deleted or no backup was created
The issue relates to your Google Account, Google Drive, or app-store account
You expected a function not promised in the store description
You did not cancel an automatically renewing subscription through the platform
Refund eligibility will always depend on applicable law, platform policy, and the specific circumstances.
6. User-Created Data Is Not a Returnable Product
Beetle profiles, photos, growth records, backup files, QR labels, and other content entered or created by the user are user-created digital data, not physical products sold by the Studio.
Data loss resulting from uninstalling the App, clearing data, device failure, account problems, accidental deletion, or failure to maintain backups does not ordinarily constitute a product-return claim.
Where there is evidence of:
Illegal cracking
Falsified transaction records
Unauthorized acquisition of paid access
Abusive repeated refund requests
Interference with platform billing
Modification of App or purchase-status data
the Studio may refuse assistance beyond its legal obligations and may take action permitted by platform policy and applicable law.
OnlyPets Studio
Facebook:
https://www.facebook.com/profile.php?id=61590384733832
LINE Official Account:
@798browd
Do not send your full credit-card number, Google password, Apple ID password, or other unnecessary sensitive credentials.
